My e-automate Journey
August 18, 2025
My e-automate Journey
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with e-automate
We run our entire operation using e-automate. If it is down we are down. Invoicing A/R A/P service calls, managing service techs, managing inventory, managing techs, tracking sales activity and pushing to a 3rd party, managing service metrics, printing and e-mailing invoices to customer. etc
Pros
- Service tracking % dispatch
- Inventory management
- Collections
- managing techs
Cons
- Product is solid support needs improvement
- Pricing is way too high if I could find an alternative that would not require too much work I would switch.
- Communications upgrades etc.
- Company seems underfunded based on their response during covid. I asked to suspend our support and got threatened. I know ECI got government support like all of us but ECI was stingy.
- It provided the ability to scale our business.
e-automate provides the information that each one of our employees need to be able to communicate with our customers intelligently and affect a positive experience for the customer.
Our workflow is basically built around the e-automate platform.
e-automate is in a different league.
Do you think e-automate delivers good value for the price?
Not sure
Are you happy with e-automate's feature set?
Yes
Did e-automate live up to sales and marketing promises?
Yes
Did implementation of e-automate go as expected?
Yes
Would you buy e-automate again?
Yes
Comments
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