Overall a Solid Product at a Good Price
June 16, 2022

Overall a Solid Product at a Good Price

Tony DiTolve | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with e-Builder

e-Builder is used for all construction projects at the University - currently approx. 545.

It provides a solid, single-platform for all project participants (both internal and external - currently approx. 700) from all phases of the project life cycle (planning, design, construction and close-out) to more efficiently and effectively achieve the desired outcome.
  • Structured processes.
  • Cost management.
  • Document management.
  • Reports.
  • General interface a bit dated.
  • Process page layouts - need greater ability to customize.
  • Out-of-office delegation could use improvement.
  • Significant reduction (days) in processing times for approvals.
  • Significant reduction in project close-out time and corresponding increases in OM quality.
  • Hugely significant improvement to visibility of costs (planned, actual and forecasted).
From what I have seen, e-Builder has the edge; a significant edge over AiM, slightly less so over PMWeb.

Do you think e-Builder delivers good value for the price?


Are you happy with e-Builder's feature set?


Did e-Builder live up to sales and marketing promises?


Did implementation of e-Builder go as expected?


Would you buy e-Builder again?


Overall solid. As of this writing, still the best construction owner-centric platform and I recommend it; and recommend "complete" adoption, i.e. all users, all projects and multiple uses. That approach creates the greatest efficiencies and synergies.

Has room for improvement - but everything does. Limitations sometimes encountered are not the system but often rather the imagination of its users.

e-Builder Feature Ratings

Plan distribution & viewing
Plan markups & sharing
Document sharing
Issue tracking & punchlists
Photo documentation
Jobsite reports
RFI tools
Collaboration & approvals
As-built drawings
Mobile app

Using e-Builder

All of FM, plus customers across the University.
1 - Analytical; process-oriented; capable of teaching and explaining; big-picture oriented.
  • Cost tracking.
  • Approvals.
  • Document management.
  • Programmatically start processes for users.
  • Have one process spawn another.
  • Simplified new project creation.
  • Greater reporting.
  • Additional processes for other regular tasks.
It's solid - but of course always looking to see if something better is out there.

Evaluating e-Builder and Competitors

Yes - A homegrown document management system, SharePoint and spreadsheets.
  • Product Features
  • Product Usability
Having a single platform, available to all users for documents, approvals and cost - that is what we wanted and what e-Builder provides.

e-Builder Implementation

Overall it went well - although cost integration hit some snags.
Change management was a big part of the implementation and was well-handled
  • Cost integration took longer than expected

e-Builder Support

Sometimes slow
Good followup
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
Yes - Somewhat timely - a few weeks.

Using e-Builder

Process interfaces could use improvements.
Like to use
Relatively simple
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Processes.
  • Documents.
  • Cost.
Yes - I've not used it but have heard of some limitations.