User Review: "Ektron system serves non-profit"https://www.trustradius.com/cmsEktron Web Content Management SystemUnspecified5.6471012014-03-04T21:40:05.917Z
Overall Satisfaction with Ektron Web Content Management System
Ektron CMS serves as the platform for seven of the organization's websites. The sites include a main, general organization identity website, and six smaller sites that support annual events and special interest campaigns. Sites are administered and updated by marketing staff, and a few other line department staff within the organization. The organization adopted Ektron CMS (at version 4) because it was cost-effective, and relatively easy to set up and manage.
- The system has been very stable and dependable - up-time has been nearly 100%.
- Content editing is relatively simple and flexible, and it's easy to include images and video in page layouts.
- In user management, security and permissions are flexible and easy to administer. Content approval chains are simple to set up.
- The system includes advanced features such as manual or rule-based content aliasing, widget-based page layout, blogging, content rating, and integrated analytics.
- Ektron support staff are prompt and helpful when we encounter problems. Unlimited support is offered to licensees.
- The system integrates seamlessly with our organization's customer management system for e-commerce.
- Content editing has become challenging as new browser versions are released. Some operations of the content editor in v8.6 are unstable with recent versions of IE, Firefox and Chrome, and can cause loss of work if the user is not careful. We hope this will be addressed in the next upgrade. Only other option would be to lock down browser upgrades in our shop, but that doesn't seem safe.
- The upgrade process has become more difficult with each new version. We used to perform upgrades and any needed cleanup in-house, but Ektron now recommends having this work done by a partner re-seller, adding significant cost.
- Site search was based on index-server until v8.0. It was simple to set up, very reliable and met all our needs. Newer versions are much more complex to setup and require more resources.
- The system was simple enough to be set up and maintained by in-house staff. The initial purchase cost was much lower than competing systems.
- System use is reasonably intuitive - it is relatively easy to train new staff and for them to become productive.
We have found the Ektron CMS to be reliable, cost-effective and well suited to our non-profit organization's needs. It was relatively easy to integrate with our customer relations management system for e-commerce. The system has a very long list of features and functionality available. Many of these are wrapped up in modular bundles, which can allow customers to save by purchasing only what they will use. The system may be best suited for shops that are comfortable working with Microsoft SQL and Dot Net framework.
Using Ektron Web Content Management System
After eight years of use, the Ektron system still works well for our organization. The issues noted elsewhere in this review have been manageable, so-far. In any decision to switch to a different CMS, we would need to factor in the significant cost of conversion of multiple websites, and the re-integration with e-commerce systems. Ektron has rewarded our loyalty by keeping licensing renewal costs very low in comparison to other systems.