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We use Smartsheet to solve a number of problems within our division and company as a whole. Everything from event timelines, project manangement, financial reporting and staffing resources. We have streamlined and eliminated a number of manual processes over the past few years, and are constantly finding new ways to use the product.
- Automated tasks & notifications
- Visualization of key data and metrics
- Ease of use
- Formatting and branding capabilites
- Some newer functionality is not as intuitive
- You need to purchase additional "premium" applications in order to use the product to its full potential
February 27, 2020
Smartsheet is being used by my organization on a wide variety of operations. We track our employees' and consultants' time across multiple projects. We track projects' progress with the Dashboard feature. We track and manage all company and consultant invoices. We also store resource contact information, leave/vacation tracking, and track our onboarding process for new employees.
Overall, Smartsheet has helped our business track and manage many different processes throughout our entire organization.
Overall, Smartsheet has helped our business track and manage many different processes throughout our entire organization.
- Gantt charts for projects with dependencies for project scheduling and management.
- Security within the organization, including the ability to quickly add someone as a viewer or editor if needed.
- Conditional formatting provides a clear visual aid of what is going on within each sheet, depending on what you want each rule to do.
- Better export formatting.
- The ability to archive easier.
- Improvement in app functionality.
January 29, 2020
Smartsheet is one of the major project management and data collection tools for our company. Smartsheet is used quite frequently across all departments in admin levels and offers a wide degree of flexibility with regard to dashboard creation and reporting. I use Smartsheet for a wide variety of projects that are both internally and externally-facing. The platform offers a unique cloud-based tool that allows for cross-team collaboration, file sharing, and data analytics. Smartsheet has been a fantastic tool for tracking, communicating with customers, and making work more efficient.
- Fantastic dashboard creation and customization.
- Sharing permissions are generous and enable non-paid users the opportunity to collaborate.
- In order to remain stable, rows and columns are more limited than competitors.
- Automation creation is nice but could further be refined and expanded in the future.
February 23, 2020

We use Smartsheet to support project management within the company, giving access to specific project 'sheets' to the team members involved in its progress. We're able to provide each person the access type that matches their involvement in the project. As well as send them requests for information and updates directly from Smartsheet, which saves time from a management perspective and ensures all necessary info is added to the tool, rather than dispersed across an email. For a company that operates across different office locations, Smartsheet has been our solution to project management challenges that come up due to remote teams needing to work together closely.
- Easy to use - as it follows the basic set up of Microsoft Excel. You can also upload Excel files to Smartsheet rather than starting a new sheet from scratch, which is very helpful.
- Reminders and requests can be sent to team members directly from the tool, which is an enormous help and was one of the selling points for our company, specifically in choosing Smartsheet. The reminders/requests go to the team members' email addresses with a link to make the specific update to the required sheet, and once that is completed, the sheet owner is notified that their request has been fulfilled.
- Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
- Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
March 04, 2020

We were using Smartsheet to track tasks and projects in the team. It was also an excellent way to track data and trends, but this whole thing has been eaten up by transitioning to Jira and Office365 suite.
- Online collaboration.
- Cheap database.
- Need better use cases or reasons to use it instead of other products.
- The feature set is becoming obsolete.
January 09, 2020
Currently, Smartsheet is being as an alternative to Microsoft Project. We use this as a simple tool to create workflows and timelines. We often find that this product is easier to teach and share across the organization then MS Project. We use this across the whole organization but its deployment is limited to those who are task managers. This fills the gap between Excel spreadsheets and MS Project.
- Smartsheet is simple to use! The learning curve is small.
- Smartsheet is cloud-based so the flexibility is very suitable for mobile management.
- Add to its toolset and take a few more features from MS Project to help with making dependencies more formula driven.
- Smoother import and export to and from MS Excel.
September 20, 2019
We currently use Smartsheet in most departments. We use it for project management, scheduling, list management, and for some minor spreadsheet work. Sometimes we use it as a replacement for tools like Google Sheets, though it is not meant to be just a spreadsheet tool and does not work perfectly that way. It is much better described as a spreadsheet or data table version of Trello, JIRA, Asana, monday.com, etc.It is one of the most versatile and useful tools we have.
- Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
- Team collaboration. Multiple teammates can access and work on the same sheet at once.
- Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
- Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.
- Project management. I wish you could assign multiple teammates to the same task/row.
- It is much like a database. Columns are fields, rows are records. This is why formula capabilities are lacking.
September 17, 2019
We use Smartsheet for project management, but also for tracking various processes internally, like equipment rental and use. It is used departmentally but any time we introduce it to another employee or team they end up adopting it for their own use. It allows us to stay organized and communicate effectively. We especially like the ability to set updates for changes as needed. It then eliminates the need for futher emails and other communication - it's all done via Smartsheet.
- Project management
- Process management
- Communication right from within the product
- It can take a bit of time to set it up
- It can take a bit of time to learn
- Would be great if it had a user guide of some sort for training additional staff
January 09, 2020
SmartSheet is used in several different aspects of project management. We track financial status as well as operational status in separate sheets, and use reports and dashboards to mash-up and report on the data in a consolidated view. It is used in a variety of departments, but not across the entire organization. Use is mostly centralized within project managers, account managers, and service directors. It primarily solves client-facing collaboration issues in project management. We have internal tools for tracking our projects, but SmartSheet gives us a simple, concise way to share and collaborate with our clients using data from our other internal systems.
- Cross-team collaboration - Sharing with internal resources and external contacts is easy and permissions are clear.
- Live on-demand reporting - If your data lives in SmartSheet, or in a location that is accessible from SmartSheet, your dashboards are always available.
- Dashboard widgets are somewhat limited. There are enough options to be functional, but it is not an exhaustive list of widgets available for use.
- Workspaces and individual files can't be used in tandem. You must choose one or the other for the storage of your sheet.
We use Smartsheet company-wide to manage a variety of topics including project timelines, accounting, and documents. In our specific department I utilize it to track our annual goals, project documents, brokerage invoices and projects. I use the relationship with Salesforce to make sure deals keep moving and information is correct across platforms.
- Organize data
- Track responses
- Data sorting
- Filters
December 20, 2019
Smartsheet is being used as a tracking mechanism for strategic initiatives, unique projects, and a personal task list tracker. Specifically, Smartsheet tracks KPIs, roadmaps, and project action plans.
Smartsheet is a tool that offers both performance and collaboration. Users can add attachments per line, assign users to cells, apply a Gantt chart view, and smart collapse items to manage the complexity of the document, and keep the team informed on changes. This solves several problems against incumbents such as Excel and other Project Management tools, including version control, document speed, easy notifications without the need to check files in and out.
Smartsheet is a tool that offers both performance and collaboration. Users can add attachments per line, assign users to cells, apply a Gantt chart view, and smart collapse items to manage the complexity of the document, and keep the team informed on changes. This solves several problems against incumbents such as Excel and other Project Management tools, including version control, document speed, easy notifications without the need to check files in and out.
- Gantt Chart View.
- Attachment optimization.
- Exporting Sheets.
- Exporting to Excel.
December 20, 2019
I have used Smartsheet at my last 2 jobs. It was used across a few different departments - marketing, product and sales. It was great to have everyone be able to collaborate and work together and track the projects that we were working on. Knowing the deadlines and being able to assign parts of projects was instrumental.
- Assigning parts of projects and tracking their accomplishments.
- Being able to view in Gantt chart to view the progress.
- Integration with other software that could be used around the company.
- More training.
We use Smartsheet to collaborate between different departments, such as our recruiting, operations, and hr departments. It is cloud-based and updates its self in real-time. It allows you to set filters such as editors and or viewers. I like being able to look at it anywhere. Instead, it is from the office or off sight.
- It keeps everyone in the office up to date on certain changes that have been made in real-time.
- It works similar to excel spreadsheet but is more cloud based.
- Applying better navigation thru Smartsheet.
- Formatting the cells.
December 19, 2019
Smartsheet is currently used in our company for managing projects. We are able to track tasks, send out reminder progress request emails, and monitor progress from our clients.
- Reminders.
- Gantt charting.
- There's a feature gap between the Team & Business levels.
- They send out 'info emails' frequently that actually refer to advanced functionality, and doesn't apply to our level.
September 26, 2019
My team uses Smartsheet as a Project Management tool. It's an excellent and lightweight alternative to manage semi-complex projects. In our case, we use it to coordinate launching new products i.e. coordinating photography, content creation, pricing, etc. It is a centralized spot where my team can see the status of any new product to be launched.
- It's lightweight and accessible from anywhere
- Intuitive to anybody who has used Microsoft Excel before. It's sort of like Excel attached to a mail server, a database, and with more project management capabilities
- Uploading files to the database associated with your Smartsheet is a breeze. You can associate certain attachments with certain line items
- The lightweight nature of the program is also a downside. Microsoft Project is bulkier, but integrates more smoothly with the Office suite.
September 25, 2019
We use it in the engineering department as a Piping Pre-Fab tracking log. We track piping from design and coordination thru spool drawing reviews to Fab Shop issues and ultimately final delivery to the site. Any member from our team knows exactly where each and every segment of the project is in its life cycle.
- Multiple views available for each sheet like Gant Chart, Calendar, Grid and Card Views
- Automation is the key, notifications to team members
- The sheets can be viewed on PC's, tablets and phones
- Ease of use
- The interface changes frequently enough to keep you on your toes
- Getting your automation set can be tedious
September 21, 2019
We use Smartsheet across Project Management, Engineering, and Prototyping teams. We use it to track development projects, resource planning, and to manage projects. It is a unique PM software because it allows simultaneous access of files between multiple people. PM assigns tasks and can request updates through Smartsheet. Task owners provide status updates on their own, creating more efficient communication.
- Collaboration
- Project management
- Notifications and updates
- Critical path
- Resource planning is a rudimentary, mostly manual operation.
- Cannot create a list of the pre-defined user team.
- Would be good to have visual customization of each project worksheet (such as customer logo).
September 17, 2019
Several departments in the company utilize Smartsheet to track production and distribution of everything that we work with. It makes sure everyone is held accountable and everyone is up to date on information for every project that month. We also track assets that we bring in to work on these projects and share these sheets with other teams to make sure THEY are aware of what is in house, what is not and what to expect/when to expect it.
- Being able to utilize and connect several people and teams to efficiently have a project flow
- Organized and easy to use
- Fast-working and adaptable when updated
- I sometimes have a problem linking sheets. This comes and goes, but is a hassle
- I'd love to see a easy to use calender sheet that could be shared
January 08, 2020
Our entire product management team is using Smartsheet as way to quickly update other teams on our current projects. It addresses the inconsistency we have had in tracking and reporting on our projects to leadership.
- Real time updates are great
- The dashboard view is fantastic for leadership
- Sharing is easy
- More space for notes
- Historical snapshots
- More control without being an admin
September 10, 2019
We currently use SmartSheet with our implementation team, which is apart of our Client Success Department. It specifically used with new clients as a project plan sheet during the onboarding process. It allows our implementation team and project team to work together in real-time within the confines of a single space.
- Customization - The ability to use templates from other successful projects helps with scalability.
- The ability to upload files and collaborate.
- Permissioning - Being able to restrict access and given certain access really helps with the overall project planning.
- UX could use some love. It looks out-dated compared to other platforms.
- The training documentation for first-time users could be better.
December 19, 2019
It is being used company-wide for various problems. For my team, it helps us to keep everything organized in one centralized place and eliminates security risk by emailing spreadsheets.
- Real time updates.
- Reduces security risk.
- Allow better import of Excel sheets.
- More dynamic forms.
My department used Smartsheet to create tables and Gantt charts that could be shared externally and internally. Multiple users could view or update the Smartsheet in real-time. It was useful for having a live dashboard status. Different levels of access could be assigned so only the necessary editors could make changes.
- Smartsheet does not require any special software to be able to access or contribute to the sheet.
- It is very easy to manage users.
- Creating the sheet or workbook is extremely easy and the tool will guide you through the setup.
- Works on any operating system.
- Features found in MS Project are not all available within Smartsheet.
- Advanced features are sometimes difficult to understand how to use.
- Not as much printing options as project.
August 09, 2019
Smartsheet is often used when handling cross-departmental projects. For instance, when managing the company's annual activities and billing. The software allows us to interact with similar task checklists in real-time when under conference calls. Above all, it offers the best security compared to Google Sheets.
- The software allows us to attach files on cells within the sheet. Other softwares don’t have this feature.
- Smartsheet has a feature called “Email Shared Users” which improves its reliability to notify users on the current updates.
- Smartsheet has been designed in a way that it integrates comfortably with most management systems of different organizations.
- This software has an outdated appearance when compared to its competitors, Google Sheets. The interface should be re-designed.
- Smartsheet does not support the use of equations/functions within the sheet, as it is done on Google Sheets.
- It sometimes takes too long to figure out how to log in using the company credentials depending on how the link to the sheet is set.
Due to the decentralization of my organization and having different branches, collaboration was a nightmare. However, with Smartsheet, project coordination is much easier. Smartsheet is used primarily used in different activities. For instance, tracking and sharing time off and out of the office information, tracking and sharing information on projects as well as tracking all team members tasks. Also, this software has been used to organize and share documents, displaying notices and coordination among the HR groups
- With Smartsheet, sharing information across the whole organization with due diligence has been realized. Departments
- The software has all the required functionalities as opposed to the previous software which was used in the organization. It allows us to import and export excel, projects and other document formats.
- When reporting from this software it's much easier. Data can be taken from multiple sheets and combined into a single report.
- Gantt charts which are drawn using this software are poor in quality. This is in comparison to other software such as Microsoft Project.
- It does not have all the basic formulas required in engineering calculations. This becomes a limitation when working on engineering projects.
- Exporting of information from other sources such as Excel, Microsoft Word and PDFs is limited.
This program is a great tool for project tracking, I use it everyday in my business.
- Track progress
- Helps with due dates
- Setup is easy
- Calculations are a bit complicated - to total a row it isn't simple if you do not know how
- The help isn't the greatest
- Adding graphs are a bit complicated
Smartsheet Scorecard Summary
Feature Scorecard Summary
What is Smartsheet?
Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.
Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.
Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.
Smartsheet Competitors
Smartsheet Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Edition | Pricing Details | Terms |
---|---|---|
Individual | $14 | Per Month |
Business | $25 | Per User / Per Month |
Enterprise | Contact Sales | |
Premier | Contact Sales |
Smartsheet Technical Details
Deployment Types: | SaaS |
---|---|
Operating Systems: | Unspecified |
Mobile Application: | No |