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Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.Smartsheet - I will quit my job if I can't have it!Many of my colleagues use Smartsheet as a project management tool. My department has been using it for 5 years and it has transformed our processes by streamlining tasks and providing transparency to key stakeholders. We have implemented automated approvals which has cut down on emails and human errors.,It allows for attachments and notes at the row level; this keeps many of our documents organized and viewable on the mobile app and for all those who have rights to see the sheet. The automated approval process has cut down on manpower by 10%. This has resulted in increased productivity by eliminating repetitive but necessary steps. Reporting - this allows the roll-up of information that reaches across multiple Smartsheets. Important information can be realized at a glance rather than looking at many spreadsheets. It also allows for the sharing of only necessary information to stake holders. The mobile app has given me freedom to access the sheets at any time without having to store documents and information in multiple platforms.,It would be helpful when importing an Excel spreadsheet if the format would remain the same; such as the color of the rows and columns. Sometimes when viewing rows on the mobile app, they don't align properly when scrolling across. I would like to see more in-depth training videos.,10,It has increased productivity by at least 20% allowing our department to take on more work but with less administrative costs. It has allowed us to provide transparency and reporting to key stakeholders. Many people in our organization use Smartsheet so it has been an easy transition to use it. Smartsheet keeps our data protected and organized so we do not have to print information - it is ready at our fingertips with the use of the mobile app.,MS SharePointSmartsheet is a smart choiceMy department used Smartsheet to create tables and Gantt charts that could be shared externally and internally. Multiple users could view or update the Smartsheet in real-time. It was useful for having a live dashboard status. Different levels of access could be assigned so only the necessary editors could make changes.,Smartsheet does not require any special software to be able to access or contribute to the sheet. It is very easy to manage users. Creating the sheet or workbook is extremely easy and the tool will guide you through the setup. Works on any operating system.,Features found in MS Project are not all available within Smartsheet. Advanced features are sometimes difficult to understand how to use. Not as much printing options as project.,8,Smartsheet ran on Mac computers which MS project does not. The cost of an annual license is cheaper than MS project. Smartsheet made the report accessible via the web 24/7.,7,10,Microsoft Project,JIRA Software, WorkfrontA powerful Management Tool to Collaborate SecurelySmartsheet is often used when handling cross-departmental projects. For instance, when managing the company's annual activities and billing. The software allows us to interact with similar task checklists in real-time when under conference calls. Above all, it offers the best security compared to Google Sheets.,The software allows us to attach files on cells within the sheet. Other softwares don’t have this feature. Smartsheet has a feature called “Email Shared Users” which improves its reliability to notify users on the current updates. Smartsheet has been designed in a way that it integrates comfortably with most management systems of different organizations.,This software has an outdated appearance when compared to its competitors, Google Sheets. The interface should be re-designed. Smartsheet does not support the use of equations/functions within the sheet, as it is done on Google Sheets. It sometimes takes too long to figure out how to log in using the company credentials depending on how the link to the sheet is set.,10,When billing and activating our new employees, Smartsheet has proven to be our central tracking hub. It allows multiple editing of sheets by different workers at the same time. This saves on time. The security measures implemented in this software are much stronger than those of Google sheets, hence privacy of company data is guaranteed.,10,10,Google Drive,JIRA Software, BMC FootPrints, BMC Client ManagementSimply the BestDue to the decentralization of my organization and having different branches, collaboration was a nightmare. However, with Smartsheet, project coordination is much easier. Smartsheet is used primarily used in different activities. For instance, tracking and sharing time off and out of the office information, tracking and sharing information on projects as well as tracking all team members tasks. Also, this software has been used to organize and share documents, displaying notices and coordination among the HR groups,With Smartsheet, sharing information across the whole organization with due diligence has been realized. Departments The software has all the required functionalities as opposed to the previous software which was used in the organization. It allows us to import and export excel, projects and other document formats. When reporting from this software it's much easier. Data can be taken from multiple sheets and combined into a single report.,Gantt charts which are drawn using this software are poor in quality. This is in comparison to other software such as Microsoft Project. It does not have all the basic formulas required in engineering calculations. This becomes a limitation when working on engineering projects. Exporting of information from other sources such as Excel, Microsoft Word and PDFs is limited.,10,It has enabled us to get effectively sorted out and share the advancement of tasks with the group and a portion of our inner clients enabling us to convey data a lot speedier, and diminish a portion of the gatherings times and forward and backward. It has enabled us to effortlessly gather procedure and system documentation, and tack refreshes. Beforehand we had a few hundred records in various document organizers. This enables us to index this data rapidly include extra fields/information focuses on arranging/subtleties/essential clients/extra data. We can undoubtedly discover and share this data, and by and large, we are considerably more productive.,Microsoft Project and JIRA Software,JIRA Software, Microsoft ProjectHappy SmartSheet Team UserSeveral departments are utilizing Smartsheet within the organization. We are fairly decentralized with several hundred locations making collaboration difficult at times. Smartsheet made project coordination much easier.I use Smartsheet primarily with my team for many different activities. We track and share time off & out of office information, track and share information on projects, as well as track team member tasks/processes/procedures, to organize and share knowledge documents, and for notices and collaboration across other HR groups.,Collaboration. Smartsheet makes it very easy to share information with multiple users at the same time. It also has great functionality for sharing with non-users with great options for read-only or allowing those outside users to even edit sheets. Project management. Smartsheet has all of the functionality that Microsoft Project does, but is much easier to use. You can import and export Excel, Project, or a few other formats, and the system has multiple options for entering information. Different types of views can be deployed or updated easily. Reporting from Smartsheet is very easy. You can take data from multiple different sheets and combine them into one report. Depending on the user access you can also edit information from a report to update the original Smartsheets.,Gantt Charts: While the functionality here is very good, sometimes there could be some better options with the automatic coloration of these charts. Additionally, exporting is a little limited. Formulas: There are a lot of basic formula options but there could be more. Additionally, calculations across multiple sheets could also be improved. Pivot tables: These are only available as an additional add-on app. I wish this functionality would be standard.,10,It has allowed us to get easily organized and share the progress of projects with the team and some of our internal customers allowing us to deliver information much quicker, and reduce some of the meetings times and back and forth. It has allowed us to easily collect process and procedure documentation, and tack updates. Previously we had several hundred documents in many different file folders. This allows us to catalog this information quickly add in additional fields/data points for sorting/details/primary users/additional info. We can easily find and share this information, and overall we are much more efficient.,Microsoft Project and JIRA Software,Microsoft VisioSmartsheet reviewWe have an enterprise account. Most use it for project management. My team uses it for event management and expense tracking.,It is dynamic, changes can be made by multiple people without losing data and controlling version control Cell linking from sheet to sheet. Super helpful. Dashboards are a great way to roll up a lot of data into one source for review.,Automation: Some of the functionality changed with the last update and it was a little difficult to adapt to the new functionality, but I figured it out.,10,Smartsheet has helped us be more efficient. It has helped us be more transparent.,,Cvent Event Management, Salesforce for Higher Ed, CrowdCompassSmartsheet is a good tool compared to JIRA, MS Project, Excel and Google SheetProject coordination for users without a licenseNo project management tool in the Google platformProvides a project dashboard for leadershipProvides easy reporting for JIRA with its Connector,Best easy project management tool with online collaboration, even without a license. Good and easy dashboard for a project combining different info across platforms like Smartsheet, JIRA, ServiceNow, Google docu, etc. A good tool to do JIRA data mass updating with its Connector. MS Project/Excel similar cloud-based software, part Excel, part database to enable small biz processes without implementing an ERP like SAP or Oracle to keep data consistent.,Gantt chart view should be able to adjust the view, not only the by day, just like MS Project. The license fee is too high comparing to MS project. Training with details for its JIRA Connector is not good enough.,9,Buying a license for a project manager is OK but it is not for normal users since it's more expensive than MS Project It's a good project management tool for Google users since there is no similar tool there. As it's part Excel and part a database to enable small biz processes, the user has to understand something basic of database tables.,,Microsoft Project, JIRA Software, Microsoft Office 2016Like an online Excel++ and easy to useWe were looking for a simple online project management tool that was simple to use and easy to learn, and Smartsheet had everything. It is kind of an online version of Excel with more features like Kanban cards and Gantt Charts.,Not much training required Works like Excel UX is perfect Custom notifications are easy to maintain, not like Asana,Not like JIRA Custom development is difficult Licencing model can be better,8,We have achieved a simple project management system. We can share the sheets with external agencies as well. Training was practically not required.,9,9,Asana and JIRA Software,JIRA Software, AsanaCollaborate Securely With Powerful Project ManagementWe often use Smartsheet for cross-departmental projects. For example, we use it to manage our annual process of activating and billing our new students each August. It allows us to interact with the same checklist of tasks in real time during a conference call while offering better security than Google Sheets.,For login purposes, we love that Smartsheet integrates with our university's existing login credentials. Smartsheet allows users to attach files to cells within a sheet. We have not seen this with similar products. The "Email Shared Users" feature is very convenient for notifying all interested parties of updates.,The visual appearance of Smartsheet seems a bit outdated compared to products like Google Sheets. Depending on how a link to a sheet is sent to users, it sometimes takes a series of clicks to figure out how to log in with your company's credentials. It appears that Smartsheet does not accommodate the use of functions/equations within a sheet to the same level of complexity as Google Sheets.,7,Smartsheet has provided a central task tracking hub for activating and billing our new students. We have found it valuable that multiple users can edit a sheet at the same time. Smartsheet's security measures are stronger than products like Google Sheets, including integrating with our company login credentials.,Google Drive,JIRA Software, BMC FootPrints Service Core, Box, IBM Cognos, PeopleSoft Campus SolutionsSmartsheet is a time saver for data entryWe are using Smartsheet in our Florida region of Picaboo Yearbooks outside sales. It addresses many problems, the main one being that we are able to fill in our contracts with our customer information from data we have or data the customer enters for us. We send a form to customers with important school information and dates. We then use Smartsheet as a way to collect and organize this information. Then, we implement Smartsheet labs to fill this information directly into DocuSign which cuts down the manual contract process.,Collect information via forms. Store information in separate sheets. Create visual views of the information we have to easily see what we're missing.,The number of sheets seems limited for the individual plan. I think the UI could be improved.,8,Smartsheet enabled us to save time and money by not needing to hire someone for filling out contracts.,7,5,Airtable, SysTools G Suite/Google Apps Backup and Asana,Mautic Marketing Automation, Airtable, WordPress, Yoast Wordpress SEO Plugins, ElementorSmartsheets is smart for youWe use Smartsheets as a project management tool in order to track our progress of upcoming marketing campaigns. Smartsheets allows us the capability of a multi-user viewable and editable platform which we go over in real-time status meetings. Smartsheets also allow you to track cell changes so you can see when/what the latest changes were.,Easy to use. Multi-user functionality. Live editing.,Can be laggy with updates. If multiple users are in Smartsheet you need to refresh to see their changes.,10,It has cut our time managing projects in half. It provides a more secure multi-user document system than Google Drive. Allows all our partners to see/track progress.,9,8,,Box, Microsoft 365 Business, SlackSmartsheet: The perfect tool for type A timelinesIt’s currently being owned and managed by one team (the production team) where we create timelines for our client's advertising campaigns. However, we have other departments (such as designers, writers, and developers)review the timelines within Smartsheet to approve.,There is a “predecessor” feature where you can put in the duration of a task and it will auto-populate the due date. You can make templates in seconds. It feels exactly like Excel so you don’t need to learn new functionalities, and it’s actually more intuitive. You can ping individuals and leave comments for them within the timeline.,It’s hard to go back to an old version if you make a mistake. If you attach a document to the sheet it’s difficult to manage version control. Unlike a google doc, multiple users can be in the timeline at one time however only one version can be saved at any moment so you’re not seeing live updates.,8,Productivity levels have increased. Organization and standardization both internally and externally. It’s been a major time saver.,Another Monday AM Ensemble,Basecamp, TriNetSmartsheet is a great timeline creation toolSmartsheet is used in the project management department. Its main objective is to manage project timelines, produce visualizations, automate updates. The features are utilized to be both internally and externally facing. While it is used to manage projects and resources from an internal perspective, it is also shared with clients and project stakeholders.,Automates updates Visualize timelines, milestones and corresponding resources Easy training for new users Excellent export to Excel and other platforms,More modern UI,7,Positive: increase efficiency in templatizing timelines. Positive: increase efficiency in automating updates to timelines. Positive: increase efficiency in collaborating project management.,Aha! and Google Drive,Harvest, Slack, DocuSign, Pipedrive, Sublime Text, ZoomSmartsheet is the Smart Way to run your Business!!Smartsheet has become a key communication tool for our corporate office and our 100 Dealers as well as our Field Representatives. We use Smartsheet to track orders, follow an approval process, and general feedback. So simple to create a link and a mobile form that we get requests weekly for new action items. Smartsheet is a great way for us to reach out and track feedback.,Quick Mobile forms Excel Tracking and organization Ability to take on document uploads Personalized Mobile Templates,Logic to process Dynamic questions Tab out results by time periods and or certain fields - Example - if this field = yes then place results on sheet 2,10,We have been able to complete certain communication feedback projects in a fraction of the time Easy input leads to faster developing and processing of small projects,9,10,Google App Maker, Google Drive and Excel4apps,Oracle Advanced Analytics, Oracle Service Cloud, Tavant VELOXGood service, just needs more integrations and fine-tuningThe entire organization uses it as our project management tool as well as an external collaboration tool.,Collaboration with external users by using whitelists of domains or users Integration with Jira Ability to have licenses users and just contributors,The increase in cost and their platform has been very frustrating Lack of proper integration with Project files is less than ideal More integrations with other applications Easier collaboration on sheets that do not require refreshing or saving,7,No need for external collaboration tool No additional Jira instance with the integration No need to have Project installed and thus saving on Windows installs on Mac OS,,Microsoft Office 365, Jira Service Desk, JIRA SoftwareSmartsheet is a great platform for teamworkSmartSheet is used mainly within the marketing team across the globe. It helps us manage complex projects and track and update ownership and progress. It allows us to work in one single place and at the same time!,Follow up on projects and their progress. Share info with several people and have them update their own contributions. Budget management is more reasonable.,Mobile usage is not very friendly. Tracking changes and restoring previous changes is not easy.,7,It has reduced the room for errors that come from working with different versions. It has given great visibility of what we can do as a team. It allows people from outside the team to get the information they are looking for, and they can be self sufficient in doing so.,,Oracle Eloqua, Oracle Engagement Cloud (formerly Oracle Sales Cloud), ON24Easy to use project management solution at the right cost!Smartsheet is being used throughout many departments and users in our organization to collect, store and report on information such as employment applications, training registrations, and employee suggestions. We are also using it for project management to keep track of assigned staff, timelines and tasks to complete. With the notifications and alerts, Smartsheet allows us to keep track of a wide variety of tasks and organize our work.,The thing that made Smartsheet stand out to us from other project management solutions was how easy it is to use. The spreadsheet-like layout allows users to jump in and use it without much, if any, training. Once you are comfortable with the basic spreadsheet functions, you can dive into formulas and different layout options to make it as complex as you like. Alerts and Notifications help keep you aware of changes made or when certain tasks are due. It's easy to end up with a multitude of sheets and lose track of where you stand or what is due. With the variety of ways that you can set up notifications and alerts, Smartsheet does the work for you.,I would love to see new features rolled out a little more quickly. Many users have been waiting for some time for the ability to multi-select items in a list.,10,Smartsheet has helped us keep track of new employees via workflow processes that we did not have in place before. As a result, we have not lost track of enrollments, software logins, etc. We are able to log and plan social media posts which saves us time because we can also look back and re-use posts from historical data. We also save time by setting up automatic notifications when certain tasks are completed. This eliminates the need for staff to remember to manually notify staff of actions taken.,Google Drive, Microsoft Project and Basecamp,Microsoft Office 365, athenaClinicals, Canva, Facebook for Business, Google DriveEnhance Project Management with Smartsheet!Our business development team and project management team uses Smartsheet to create Gantt charts for proposals and for managing projects. It used across the organization to support project management. It supports our project leadership, management, organization and resource management,Gantt Charts Project tracking Project task management/critical paths,A few more options re: printing would be helpful (e.g. only print certain project phases or timelines),9,Has enhanced the quality of our proposals as we can include a professional looking Gantt chart in the proposal document Improved our ability to manage multiple projects Helped us with being more efficient when it comes to task management,Xero, Hubdoc, Receipt Bank Practice PlatformSmartsheets is the best tool in my PM toolboxSmartsheet is used by our Project Management team to manage our project plans for our many clients. Smartsheet's easy-to-use UI will instantly feel familiar to anyone who has used MS Excel or any similar database tools. This interface allows new users to easily dive right in, without relying on tutorials like some of the other leading PM tools in the marketplace that are less intuitive and perhaps even overly-complex. I track project plans down to the task level in Smartsheet, and all of our project budgets are managed within the tool itself, as well.,Easy to use and intuitive Sleek, clean user interface Manages user groups, security, and permissions with ease,Parent / Child relationships at the 'sub-task' level could be easier to use. Sometimes i have issues 'rolling-up' data / numbers when I get below one level or two of sub-tasks. However it may just be user-error, as I have not had the time to investigate further or reference user manuals or tutorials. Nothing else. Smartsheet works quite well and does not leave much to be desired.,10,Ability to grow out our project management capabilities to a more mature organization, with standard processes, many of which are built on the way we manage projects within the tool. Ability to build out a custom financial reporting tool that ties into Smartsheet, allowing us to do all of our financial performance management tracking based on percent complete. This shows clients how we are trending in relation to the budget.,,Tableau Online, Qlik Sense, Join.meThe Product Name Says it All!We primarily use SmartSheet at my company for managing internal projects (we use different software for external project management). It's very useful for the simple capture of project requirements (and for later reference) and tracking tasks. We also use SmartSheet for collecting requests from stakeholders using the form function which is very handy since it can populate straight into the sheet. Then, we use some Gantt type functions for managing the timelines of the project tasks and who owns. We have also used SmartSheet joined to our Business Insights tool as a way to capture reference data needed in a dataset otherwise connected to a production system, e.g., adding notes to priority orders. Pretty neat!,The Form is a great feature. It allows sheet managers to create a simple user interface for capturing data from other users that you may not want to have access to the full sheet. It's also just a simple way for inputting data without distractions if the sheet is complex. I have used the form myself many times where it was the least distracting method to input data for many rows. Smartsheet's pre-built templates make a great starting point for many different applications of the tool. I have used the project management template many times and it makes setup of simple to complex projects with goals and timelines much easier, allowing easy flipping between sheet view, Gantt view or calendar view to track project tasks and milestones. Frequent improvements, with easy-to-follow notifications highlighting the improvements! It's great to see a product that gets regular updates to improve functionality and user experience. Even better when a company includes simple, helpful communications about those updates. I think Smartsheet does a great job of both. I regularly see a tutorial popup when logging into Smartsheet to highlight some new features, which is easily dismissed if I want to check it out later.,Version control could use improvement. I'm not sure if this is a feature included in a higher level license than mine, but currently the only way I can find to track changes is cell history. If there are major rollbacks needed on the sheet, it can be tedious to do this by individual cells, which I have had to do. Still better than no version control though. A bulk sharing option would be nice. Currently, it seems the only option to share is by searching users and adding one by one. There's an option to create a group and share with the group, but adding users to the group is the same issue: one by one. A list import option would be ideal, especially since you can import sheets for use within the product. I would like to import a group by using a sheet of email addresses. If that feature exists I cannot find it in the product or product documentation.,10,Smartsheet makes it much easier for us to manage internal projects, allowing easy data capture and status tracking across a broad group of stakeholders. Our ROI is not having to share spreadsheet files either through email or file sharing service such as Box, where version control and simultaneous editing is impossible. Setup of new files is much easier with the templates provided, or by copying previous project sheets.,Google Forms, Asana and Microsoft Office 365,Salesforce.com, Tableau Desktop, Tableau Server, DomoSmartsheets is a smart workplace solutionMany different departments across the company use Smartsheet for different purposes. I feel that they are most helpful for inter-departmental requests that need to be logged. It allows us to share data between departments and across the globe without having to give access to secure databases on our servers. Smartsheet is one of the fastest and straightforward ways to allow people from multiple locations to collaborate on files.,The Smartsheet interface is very user friendly and organized. The Smartsheet website is very fast and can be accessed from anywhere. It is so easy and quick to share files with anyone anywhere in the world with Smartsheet.,I wish there was an autosave feature. It is very frustrating when there is an interruption in your connection and data gets lost. You cannot view changes in real time like you can with some other similar programs. You have to refresh to see changes made by others. The site is often under maintenance.,9,Smartsheets has made a lot of processes such as getting refunds out to customers much more streamlined.,Google ChartsExcel on steroids! If you manage a team that manages a ton of projects, Smartsheet is a LIFESAVER! It's familiar, dynamic, and comprehensive in its reporting and dashboard features.We use Smartsheet to share dynamic project info and manage multiple projects with changing information on a daily basis. Our entire organization uses an enterprise level account, but we are power users in our department. My team manages over 75+ projects with multiple moving parts and I need an easy way to see a snapshot of daily progress on all projects, as well as a dashboard view that includes statuses. Smartsheet does just that. We think of it as Excel on steroids, that you can maintain in a live, real-time environment. It has made my team faster and more accurate for sure.,Dashboards. If you know how to use them, they can combine the info and data from multiple sheets into one comprehensive view. This is crucial if you are managing a team that manages multiple projects in Smartsheet. It's like having all of the up to date, real time info at my fingertips. Love that they went mobile. I can check info onsite when I'm traveling without having to login to my computer or have my computer with me.,I would love to see the ability customize some of the forms with our own branding. I would love the ability to be able to delete a sheet, even if I was not the owner. Perhaps maybe give an overall administrator status. We have folks who have left the company and I cannot delete their old sheets. It gets very cluttered.,8,Because we have the ability to enter in expenses and financial info in a real time manner, I am able to run reports more quickly to provide accurate numbers for ROI calculation. The C-Suite loves getting budget info on time! From what I understand, choosing an enterprise level agreement saves the company money overall, rather than having a bunch of different departments, some using it, some not. We are more GDPR compliant. That is important to our customers, so it is important to us.,Trello,Concur Expense, Marketo, CrowdCompass, QualtricsSmartsheet virtually does it all!Smartsheet is used by multiple groups across the organization. Each department uses it to address unique department challenges. My team uses it to track projects from development/standup work to high-level dashboard reporting on projects within the portfolio. There are many projects and limited resources. Smartsheet really helps me keep track of all projects under my purview.,Organizing and editing of items Aggregated reporting of disparate sheet Many structured categories Flexible templates for many use cases,Better linking between Smartsheets Integration with Google Forms where submissions can go straight to a Smartsheet. Allow for card creation at all levels (when view is changed from grid mode that has nested rows),10,This tool has saved a lot of time through improved efficiency. Stakeholders across offices can find the status of a project against other projects more quickly. Projects are easier to track.,Asana and Podio,G Suite, AirtableSmartSheet is a great product for everyone!We utilize SmartSheet in various functions in our daily work. One of the aspects that I appreciate the most is the scheduling aspect, and the reporting functions. I really enjoy the collaboration capabilities and the ease of the conditional formatting. The import and export functions are extremely useful in order to share sheets with non users.,Conditional formatting makes it easy for anyone to personalize a sheet! Sharing sheets with free users, and they really have a considerable amount of usability! The scheduling aspect combined with many of the traditional Excel functions.,Some of the automated update requests could use some tweaking. It would be nice to be able to send an automated request update to a contact list without a trigger. It seems as though there are a lot of requested functions that are not addressed. The sheet limitations seem a little low considering the package we are paying for.,10,We have noticed an increase in updated forms and information. Fewer projects are falling behind. People are making sure that they are collaborating on their work.Smartsheet is a great tool for team collaboration!I work for a holding company which works with restaurant franchisees both domestically and abroad. Naturally, our international team is spread around the globe, so in order to share information and documents fluidly, we need a web-based system to be able to do so. Smartsheet is one of the many tools we use to do that. As the sole franchise paralegal for the international team, I utilize Smartsheet in conjunction with our international operations personnel located abroad to keep track of our current franchisees, prospective franchisees, development schedules, etc. I love that we can all work in the system at the same time and receive real-time updates from coworkers anywhere in the world. It's a great tool for us, and I highly recommend it!,Provide real-time updates Allow multiple users to view and edit simultaneously Simple, easy-to-use interface Document security,I haven't come across any cons, personally, in my use of this system,10,Allowed teams to work seamlessly from anywhere in the world Provides one place for everyone to track and maintain progress on certain projects Simple project visibility for all team members,OneNote, Skype for Business, Todoist
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Smartsheet
303 Ratings
Score 8.5 out of 101
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Smartsheet Reviews

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Smartsheet
303 Ratings
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Score 8.5 out of 101

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Janie Larsen profile photo
April 25, 2019

Smartsheet - I will quit my job if I can't have it!

Janie Larsen
Score 10 out of 10
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Many of my colleagues use Smartsheet as a project management tool. My department has been using it for 5 years and it has transformed our processes by streamlining tasks and providing transparency to key stakeholders. We have implemented automated approvals which has cut down on emails and human errors.
  • It allows for attachments and notes at the row level; this keeps many of our documents organized and viewable on the mobile app and for all those who have rights to see the sheet.
  • The automated approval process has cut down on manpower by 10%. This has resulted in increased productivity by eliminating repetitive but necessary steps.
  • Reporting - this allows the roll-up of information that reaches across multiple Smartsheets. Important information can be realized at a glance rather than looking at many spreadsheets. It also allows for the sharing of only necessary information to stake holders.
  • The mobile app has given me freedom to access the sheets at any time without having to store documents and information in multiple platforms.
  • It would be helpful when importing an Excel spreadsheet if the format would remain the same; such as the color of the rows and columns.
  • Sometimes when viewing rows on the mobile app, they don't align properly when scrolling across.
  • I would like to see more in-depth training videos.
I use Smartsheet to manage work load between colleagues and freelancers. It is a critical partner of our project management team. A few use cases include response forms with automated row population, alerts to row changes, cell history, formulas, budget/actual dollar spend reports, workload issues on teams, task progress and gantt chart timelines. The functionality potential with Smartsheet is endless! There is a learning curve - especially with reporting and dashboards. I could not do my job without Smartsheet!
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Andrew Brodsky profile photo
August 11, 2019

Smartsheet is a smart choice

Andrew Brodsky
Score 8 out of 10
Vetted Review
Verified User
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My department used Smartsheet to create tables and Gantt charts that could be shared externally and internally. Multiple users could view or update the Smartsheet in real-time. It was useful for having a live dashboard status. Different levels of access could be assigned so only the necessary editors could make changes.
  • Smartsheet does not require any special software to be able to access or contribute to the sheet.
  • It is very easy to manage users.
  • Creating the sheet or workbook is extremely easy and the tool will guide you through the setup.
  • Works on any operating system.
  • Features found in MS Project are not all available within Smartsheet.
  • Advanced features are sometimes difficult to understand how to use.
  • Not as much printing options as project.
Smartsheet is fabulous for anyone that wants to be able to provide real-time project status on a hosted site. It is also great for users that need to collaborate within a document without sending out a single document or spreadsheet and having the users update that and another person collates the responses.
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Alfred Vickman profile photo
August 09, 2019

A powerful Management Tool to Collaborate Securely

Alfred Vickman
Score 10 out of 10
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Smartsheet is often used when handling cross-departmental projects. For instance, when managing the company's annual activities and billing. The software allows us to interact with similar task checklists in real-time when under conference calls. Above all, it offers the best security compared to Google Sheets.
  • The software allows us to attach files on cells within the sheet. Other softwares don’t have this feature.
  • Smartsheet has a feature called “Email Shared Users” which improves its reliability to notify users on the current updates.
  • Smartsheet has been designed in a way that it integrates comfortably with most management systems of different organizations.
  • This software has an outdated appearance when compared to its competitors, Google Sheets. The interface should be re-designed.
  • Smartsheet does not support the use of equations/functions within the sheet, as it is done on Google Sheets.
  • It sometimes takes too long to figure out how to log in using the company credentials depending on how the link to the sheet is set.
In my experience, Smartsheet has proven to be a great project
management tool, especially when a project is coordinated by a team. When storing a checklist of tasks to be completed, it is the best. Also, when users want
to give evidence after completing a task, the software has allowed them to attach files on the cell. I, however, consider it less effective when complex equations and functions are required.
Read Alfred Vickman's full review
Evans Kyalo profile photo
August 01, 2019

Simply the Best

Evans Kyalo
Score 10 out of 10
Vetted Review
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Due to the decentralization of my organization and having different branches, collaboration was a nightmare. However, with Smartsheet, project coordination is much easier. Smartsheet is used primarily used in different activities. For instance, tracking and sharing time off and out of the office information, tracking and sharing information on projects as well as tracking all team members tasks. Also, this software has been used to organize and share documents, displaying notices and coordination among the HR groups
  • With Smartsheet, sharing information across the whole organization with due diligence has been realized. Departments
  • The software has all the required functionalities as opposed to the previous software which was used in the organization. It allows us to import and export excel, projects and other document formats.
  • When reporting from this software it's much easier. Data can be taken from multiple sheets and combined into a single report.
  • Gantt charts which are drawn using this software are poor in quality. This is in comparison to other software such as Microsoft Project.
  • It does not have all the basic formulas required in engineering calculations. This becomes a limitation when working on engineering projects.
  • Exporting of information from other sources such as Excel, Microsoft Word and PDFs is limited.
With Smartsheet, project coordination is much easier. Smartsheet is used primarily used in different activities. For instance, tracking and sharing time off and out of the office information, tracking and sharing information on projects as well as tracking all team members tasks. Also, this software has been used to organize and share documents, displaying notices and coordination among the HR groups
Read Evans Kyalo's full review
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April 03, 2019

Happy SmartSheet Team User

Joshua Pekar
Score 10 out of 10
Vetted Review
Verified User
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Several departments are utilizing Smartsheet within the organization. We are fairly decentralized with several hundred locations making collaboration difficult at times. Smartsheet made project coordination much easier.

I use Smartsheet primarily with my team for many different activities. We track and share time off & out of office information, track and share information on projects, as well as track team member tasks/processes/procedures, to organize and share knowledge documents, and for notices and collaboration across other HR groups.

  • Collaboration. Smartsheet makes it very easy to share information with multiple users at the same time. It also has great functionality for sharing with non-users with great options for read-only or allowing those outside users to even edit sheets.
  • Project management. Smartsheet has all of the functionality that Microsoft Project does, but is much easier to use. You can import and export Excel, Project, or a few other formats, and the system has multiple options for entering information. Different types of views can be deployed or updated easily.
  • Reporting from Smartsheet is very easy. You can take data from multiple different sheets and combine them into one report. Depending on the user access you can also edit information from a report to update the original Smartsheets.
  • Gantt Charts: While the functionality here is very good, sometimes there could be some better options with the automatic coloration of these charts. Additionally, exporting is a little limited.
  • Formulas: There are a lot of basic formula options but there could be more. Additionally, calculations across multiple sheets could also be improved.
  • Pivot tables: These are only available as an additional add-on app. I wish this functionality would be standard.
While Smartsheet can't quite do everything Excel can, it can completely replace Microsoft Project and some other collaboration tools. I really like the sharing ability within the tool, and the fact that your sheets come with multiple options for sharing to users who do not even have Smartsheet accounts. It makes collaboration very easy. It also has good options to store and track documentation and comments related to each item/task.
Read Joshua Pekar's full review
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June 05, 2019

Smartsheet review

Angela Schindler
Score 10 out of 10
Vetted Review
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We have an enterprise account. Most use it for project management. My team uses it for event management and expense tracking.
  • It is dynamic, changes can be made by multiple people without losing data and controlling version control
  • Cell linking from sheet to sheet. Super helpful.
  • Dashboards are a great way to roll up a lot of data into one source for review.
  • Automation: Some of the functionality changed with the last update and it was a little difficult to adapt to the new functionality, but I figured it out.
I really don't have anything. It is great that you can share with multiple people and make changes or updates. It is great for version control. Being able to see cell history is very helpful to track your changes. Attaching documents to a row is great for us being able to reference when onsite at an event through the app.
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June 04, 2019

Smartsheet is a good tool compared to JIRA, MS Project, Excel and Google Sheet

(MIKE) XIANG LING CHEN
Score 9 out of 10
Vetted Review
Verified User
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  • Project coordination for users without a license
  • No project management tool in the Google platform
  • Provides a project dashboard for leadership
  • Provides easy reporting for JIRA with its Connector
  • Best easy project management tool with online collaboration, even without a license.
  • Good and easy dashboard for a project combining different info across platforms like Smartsheet, JIRA, ServiceNow, Google docu, etc.
  • A good tool to do JIRA data mass updating with its Connector.
  • MS Project/Excel similar cloud-based software, part Excel, part database to enable small biz processes without implementing an ERP like SAP or Oracle to keep data consistent.
  • Gantt chart view should be able to adjust the view, not only the by day, just like MS Project.
  • The license fee is too high comparing to MS Project.
  • Training with details for its JIRA Connector is not good enough.
Good ones: The dashboard, JIRA Connector, and collaboration with users without a license. Ones to be improved: Gantt chart view should be adjustable, and the performance of its JIRA Connector should be improved.

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August 13, 2019

Like an online Excel++ and easy to use

Ravi Ansal
Score 8 out of 10
Vetted Review
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We were looking for a simple online project management tool that was simple to use and easy to learn, and Smartsheet had everything. It is kind of an online version of Excel with more features like Kanban cards and Gantt Charts.
  • Not much training required
  • Works like Excel
  • UX is perfect
  • Custom notifications are easy to maintain, not like Asana
  • Not like JIRA
  • Custom development is difficult
  • Licencing model can be better
It depends on the work. I would recommend Smartsheet for small and easy task management but not for IT or resource management. They are a very cheap alternative to any other similar option.
If they better configured resource management and capacity management, then Smartsheet might have more function.
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May 18, 2019

Collaborate Securely With Powerful Project Management

Verified User
Score 7 out of 10
Vetted Review
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We often use Smartsheet for cross-departmental projects. For example, we use it to manage our annual process of activating and billing our new students each August. It allows us to interact with the same checklist of tasks in real time during a conference call while offering better security than Google Sheets.
  • For login purposes, we love that Smartsheet integrates with our university's existing login credentials.
  • Smartsheet allows users to attach files to cells within a sheet. We have not seen this with similar products.
  • The "Email Shared Users" feature is very convenient for notifying all interested parties of updates.
  • The visual appearance of Smartsheet seems a bit outdated compared to products like Google Sheets.
  • Depending on how a link to a sheet is sent to users, it sometimes takes a series of clicks to figure out how to log in with your company's credentials.
  • It appears that Smartsheet does not accommodate the use of functions/equations within a sheet to the same level of complexity as Google Sheets.
Smartsheet is a great project management tool, whether or not the users work within the same team. It works well for storing a checklist of tasks that need to be completed. If users want to provide evidence that a task was completed, Smartsheet's ability to attach files to a cell/sheet is valuable. It is less appropriate for situations where complex spreadsheet functions/equations are needed.
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August 11, 2019

Smartsheet is a time saver for data entry

Verified User
Score 8 out of 10
Vetted Review
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We are using Smartsheet in our Florida region of Picaboo Yearbooks outside sales. It addresses many problems, the main one being that we are able to fill in our contracts with our customer information from data we have or data the customer enters for us. We send a form to customers with important school information and dates. We then use Smartsheet as a way to collect and organize this information. Then, we implement Smartsheet labs to fill this information directly into DocuSign which cuts down the manual contract process.
  • Collect information via forms.
  • Store information in separate sheets.
  • Create visual views of the information we have to easily see what we're missing.
  • The number of sheets seems limited for the individual plan.
  • I think the UI could be improved.
Suited well for connecting with other applications. If you need your CRM and DocuSign contracts to be up to date Smartsheets is a great way to do this. You can edit and update information in one place and push it to the apps needed when you need to. You are also able to automate certain tasks which is an excellent time-saver.
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August 11, 2019

Smartsheets is smart for you

Verified User
Score 10 out of 10
Vetted Review
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Review Source
We use Smartsheets as a project management tool in order to track our progress of upcoming marketing campaigns. Smartsheets allows us the capability of a multi-user viewable and editable platform which we go over in real-time status meetings. Smartsheets also allow you to track cell changes so you can see when/what the latest changes were.
  • Easy to use.
  • Multi-user functionality.
  • Live editing.
  • Can be laggy with updates.
  • If multiple users are in Smartsheet you need to refresh to see their changes.
Smartsheets is a great tool for project management and works well for status meetings when you're reviewing tasks and providing updates at the same time. It allows us all to follow along and easily edit the status of upcoming products. It can however be a little tricky with math formulas sometimes though.
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June 15, 2019

Smartsheet: The perfect tool for type A timelines

Verified User
Score 8 out of 10
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It’s currently being owned and managed by one team (the production team) where we create timelines for our client's advertising campaigns. However, we have other departments (such as designers, writers, and developers)review the timelines within Smartsheet to approve.
  • There is a “predecessor” feature where you can put in the duration of a task and it will auto-populate the due date.
  • You can make templates in seconds.
  • It feels exactly like Excel so you don’t need to learn new functionalities, and it’s actually more intuitive.
  • You can ping individuals and leave comments for them within the timeline.
  • It’s hard to go back to an old version if you make a mistake.
  • If you attach a document to the sheet it’s difficult to manage version control.
  • Unlike a google doc, multiple users can be in the timeline at one time however only one version can be saved at any moment so you’re not seeing live updates.
It’s a fantastic tool for managing complex timelines that require independencies and multiple stakeholders. Smartsheet’s is extremely intuitive and customizable. For example, I manage schedules for the production of white papers, traffic drivers, and even chatbits. Each requires very different timelines and workflows, however, Smartsheet’s can fit any mold. Whether it’s a linear timeline or more product management workflow.
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May 15, 2019

Smartsheet is a great timeline creation tool

Verified User
Score 7 out of 10
Vetted Review
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Smartsheet is used in the project management department. Its main objective is to manage project timelines, produce visualizations, automate updates. The features are utilized to be both internally and externally facing. While it is used to manage projects and resources from an internal perspective, it is also shared with clients and project stakeholders.
  • Automates updates
  • Visualize timelines, milestones and corresponding resources
  • Easy training for new users
  • Excellent export to Excel and other platforms
  • More modern UI
A specific scenario in which Smartsheet is well suited is for creating project timelines that follow the waterfall management methodology. It is quick to create milestones, define dependencies, and assign resources. It is also well suited for project updates to quickly change dates due to unforeseen delays.

A scenario in which Smartsheet is less appropriate is for assigning corresponding tickets or tasks that accompany a timeline or milestone.
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August 07, 2019

Smartsheet is the Smart Way to run your Business!!

Verified User
Score 10 out of 10
Vetted Review
Verified User
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Smartsheet has become a key communication tool for our corporate office and our 100 Dealers as well as our Field Representatives. We use Smartsheet to track orders, follow an approval process, and general feedback. So simple to create a link and a mobile form that we get requests weekly for new action items. Smartsheet is a great way for us to reach out and track feedback.
  • Quick Mobile forms
  • Excel Tracking and organization
  • Ability to take on document uploads
  • Personalized Mobile Templates
  • Logic to process Dynamic questions
  • Tab out results by time periods and or certain fields - Example - if this field = yes then place results on sheet 2
Organizations need quick ways to produce mobilized forms where the information can be gathered in one place. The extra approval logic, easy to use templates, coupled with the document upload feature makes Smartsheet a winner for us. The project management lite material is perfect for small in-house projects.
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July 31, 2019

Good service, just needs more integrations and fine-tuning

Verified User
Score 7 out of 10
Vetted Review
Verified User
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The entire organization uses it as our project management tool as well as an external collaboration tool.
  • Collaboration with external users by using whitelists of domains or users
  • Integration with JIRA
  • Ability to have licenses users and just contributors
  • The increase in cost and their platform has been very frustrating
  • Lack of proper integration with Project files is less than ideal
  • More integrations with other applications
  • Easier collaboration on sheets that do not require refreshing or saving
I think it's a cool product but needs some improvements before I blanket recommend it. It's also very expensive.
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July 17, 2019

Smartsheet is a great platform for teamwork

Verified User
Score 7 out of 10
Vetted Review
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SmartSheet is used mainly within the marketing team across the globe. It helps us manage complex projects and track and update ownership and progress. It allows us to work in one single place and at the same time!
  • Follow up on projects and their progress.
  • Share info with several people and have them update their own contributions.
  • Budget management is more reasonable.
  • Mobile usage is not very friendly.
  • Tracking changes and restoring previous changes is not easy.
Smartsheet is well suited for collaborative sheets, where many people are involved. It is less suited if you need to work on files with no internet connection.
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August 28, 2018

Easy to use project management solution at the right cost!

Christina Onolaja
Score 10 out of 10
Vetted Review
Verified User
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Smartsheet is being used throughout many departments and users in our organization to collect, store and report on information such as employment applications, training registrations, and employee suggestions. We are also using it for project management to keep track of assigned staff, timelines and tasks to complete. With the notifications and alerts, Smartsheet allows us to keep track of a wide variety of tasks and organize our work.
  • The thing that made Smartsheet stand out to us from other project management solutions was how easy it is to use. The spreadsheet-like layout allows users to jump in and use it without much, if any, training. Once you are comfortable with the basic spreadsheet functions, you can dive into formulas and different layout options to make it as complex as you like.
  • Alerts and Notifications help keep you aware of changes made or when certain tasks are due. It's easy to end up with a multitude of sheets and lose track of where you stand or what is due. With the variety of ways that you can set up notifications and alerts, Smartsheet does the work for you.
  • I would love to see new features rolled out a little more quickly. Many users have been waiting for some time for the ability to multi-select items in a list.
Smartsheet is well suited for those with a desire to track projects and resources, without the intricacies of bulkier project management solutions. If you are a large organization with a significant number of employees to track, Smartsheet may be too simple.
Read Christina Onolaja's full review
Nicola (Nicki) Morris profile photo
December 17, 2018

Enhance Project Management with Smartsheet!

Nicola (Nicki) Morris
Score 9 out of 10
Vetted Review
Verified User
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Our business development team and project management team uses Smartsheet to create Gantt charts for proposals and for managing projects. It used across the organization to support project management.

It supports our project leadership, management, organization and resource management
  • Gantt Charts
  • Project tracking
  • Project task management/critical paths
  • A few more options re: printing would be helpful (e.g. only print certain project phases or timelines)
It's well suited to any organization that needs to manage one or more projects, including management of project resources, timelines, deliverables, critical paths & dependencies, etc.
Read Nicola (Nicki) Morris's full review
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November 28, 2018

Smartsheets is the best tool in my PM toolbox

Verified User
Score 10 out of 10
Vetted Review
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Smartsheet is used by our Project Management team to manage our project plans for our many clients. Smartsheet's easy-to-use UI will instantly feel familiar to anyone who has used MS Excel or any similar database tools. This interface allows new users to easily dive right in, without relying on tutorials like some of the other leading PM tools in the marketplace that are less intuitive and perhaps even overly-complex. I track project plans down to the task level in Smartsheet, and all of our project budgets are managed within the tool itself, as well.
  • Easy to use and intuitive
  • Sleek, clean user interface
  • Manages user groups, security, and permissions with ease
  • Parent / Child relationships at the 'sub-task' level could be easier to use. Sometimes i have issues 'rolling-up' data / numbers when I get below one level or two of sub-tasks. However it may just be user-error, as I have not had the time to investigate further or reference user manuals or tutorials.
  • Nothing else. Smartsheet works quite well and does not leave much to be desired.
Smartsheets is very well suited for building and managing project plans, no matter how simple or complex they are. Budgets are easily managed and maintained, as are scheduling dates and assigning users 'action items' and permissions, with cell-level security features available out of the box.

Smartsheets is well suited for collaboration. Multiple users, if given admin or editor privileges have the ability to make changes at once, avoiding issues that often can materialize regarding versioning errors typical, as a result of multiple authors or editors.

For project managers, smartsheets has multiple 'views' available, which can come in handy depending on your specific purpose. For those interested in seeing all of the details, the standard view is a table/spreadsheet type of view. For a more agile approach, or a simplified user view, their 'task-list' type view can help to easily view in a card-type of format and classify those tasks that have been 'completed' versus 'in-progress' , 'in qa' or other relevant category / classification. Other views include the Gannt chart view, which is helpful for seeing things in a calendar-like view, helpful in showcasing things like dependencies.

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December 18, 2018

The Product Name Says it All!

Verified User
Score 10 out of 10
Vetted Review
Verified User
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We primarily use SmartSheet at my company for managing internal projects (we use different software for external project management). It's very useful for the simple capture of project requirements (and for later reference) and tracking tasks. We also use SmartSheet for collecting requests from stakeholders using the form function which is very handy since it can populate straight into the sheet. Then, we use some Gantt type functions for managing the timelines of the project tasks and who owns. We have also used SmartSheet joined to our Business Insights tool as a way to capture reference data needed in a dataset otherwise connected to a production system, e.g., adding notes to priority orders. Pretty neat!
  • The Form is a great feature. It allows sheet managers to create a simple user interface for capturing data from other users that you may not want to have access to the full sheet. It's also just a simple way for inputting data without distractions if the sheet is complex. I have used the form myself many times where it was the least distracting method to input data for many rows.
  • Smartsheet's pre-built templates make a great starting point for many different applications of the tool. I have used the project management template many times and it makes setup of simple to complex projects with goals and timelines much easier, allowing easy flipping between sheet view, Gantt view or calendar view to track project tasks and milestones.
  • Frequent improvements, with easy-to-follow notifications highlighting the improvements! It's great to see a product that gets regular updates to improve functionality and user experience. Even better when a company includes simple, helpful communications about those updates. I think Smartsheet does a great job of both. I regularly see a tutorial popup when logging into Smartsheet to highlight some new features, which is easily dismissed if I want to check it out later.
  • Version control could use improvement. I'm not sure if this is a feature included in a higher level license than mine, but currently the only way I can find to track changes is cell history. If there are major rollbacks needed on the sheet, it can be tedious to do this by individual cells, which I have had to do. Still better than no version control though.
  • A bulk sharing option would be nice. Currently, it seems the only option to share is by searching users and adding one by one. There's an option to create a group and share with the group, but adding users to the group is the same issue: one by one. A list import option would be ideal, especially since you can import sheets for use within the product. I would like to import a group by using a sheet of email addresses. If that feature exists I cannot find it in the product or product documentation.
Under just about any circumstance where you'd need basic spreadsheet functionality, using Smartsheet would be advisable over a file form like Excel. If collaboration on said sheet(s) is needed, Smartsheet makes that collaboration so much easier. I have worked in scenarios where spreadsheet files were used and shared through file sharing services, but that means more difficult version control and locking/unlocking files to ensure other users don't edit the wrong version. Smartsheet averts all those issues.
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December 11, 2018

Smartsheets is a smart workplace solution

Verified User
Score 9 out of 10
Vetted Review
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Many different departments across the company use Smartsheet for different purposes. I feel that they are most helpful for inter-departmental requests that need to be logged. It allows us to share data between departments and across the globe without having to give access to secure databases on our servers. Smartsheet is one of the fastest and straightforward ways to allow people from multiple locations to collaborate on files.
  • The Smartsheet interface is very user friendly and organized.
  • The Smartsheet website is very fast and can be accessed from anywhere.
  • It is so easy and quick to share files with anyone anywhere in the world with Smartsheet.
  • I wish there was an autosave feature. It is very frustrating when there is an interruption in your connection and data gets lost.
  • You cannot view changes in real time like you can with some other similar programs. You have to refresh to see changes made by others.
  • The site is often under maintenance.
Smartsheet is best for sharing basic data or request logs that are not often edited at the same time by different people. It works very well if one person edits and then later someone else goes in to retrieve the data or make edits, but if two or more people are working at the same time, they may end up doing overlapping work since the changes do not update until you save and refresh.
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August 16, 2018

Excel on steroids! If you manage a team that manages a ton of projects, Smartsheet is a LIFESAVER! It's familiar, dynamic, and comprehensive in its reporting and dashboard features.

Megan Gates
Score 8 out of 10
Vetted Review
Verified User
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We use Smartsheet to share dynamic project info and manage multiple projects with changing information on a daily basis. Our entire organization uses an enterprise level account, but we are power users in our department. My team manages over 75+ projects with multiple moving parts and I need an easy way to see a snapshot of daily progress on all projects, as well as a dashboard view that includes statuses. Smartsheet does just that. We think of it as Excel on steroids, that you can maintain in a live, real-time environment. It has made my team faster and more accurate for sure.
  • Dashboards. If you know how to use them, they can combine the info and data from multiple sheets into one comprehensive view. This is crucial if you are managing a team that manages multiple projects in Smartsheet. It's like having all of the up to date, real time info at my fingertips.
  • Love that they went mobile. I can check info onsite when I'm traveling without having to login to my computer or have my computer with me.
  • I would love to see the ability customize some of the forms with our own branding.
  • I would love the ability to be able to delete a sheet, even if I was not the owner. Perhaps maybe give an overall administrator status. We have folks who have left the company and I cannot delete their old sheets. It gets very cluttered.
Again, if you are the head of a department and manage multiple project managers, Smartsheet will keep you organized, keep your info up to date and safe online, and will give you the tools you need to access on desktop or mobile. It will create efficiencies just by convenience alone. It also helps our organization become more GDPR compliant. With a million different Excel spreadsheets floating around, saved on different laptops, it's hard to track and manage privacy issues. With Smartsheet, it's all online, in one spot and deleted that data is easy.
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Thomas Boon Koo profile photo
May 23, 2018

Smartsheet virtually does it all!

Thomas Boon Koo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is used by multiple groups across the organization. Each department uses it to address unique department challenges. My team uses it to track projects from development/standup work to high-level dashboard reporting on projects within the portfolio. There are many projects and limited resources. Smartsheet really helps me keep track of all projects under my purview.
  • Organizing and editing of items
  • Aggregated reporting of disparate sheet
  • Many structured categories
  • Flexible templates for many use cases
  • Better linking between Smartsheets
  • Integration with Google Forms where submissions can go straight to a Smartsheet.
  • Allow for card creation at all levels (when view is changed from grid mode that has nested rows)
Well suited for project planning, sprint planning/tracking, task assignment. Less appropriate for image/asset repository even though one could use it for such function.
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Shesha Kelley profile photo
August 16, 2018

SmartSheet is a great product for everyone!

Shesha Kelley
Score 10 out of 10
Vetted Review
Verified User
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We utilize SmartSheet in various functions in our daily work. One of the aspects that I appreciate the most is the scheduling aspect, and the reporting functions. I really enjoy the collaboration capabilities and the ease of the conditional formatting. The import and export functions are extremely useful in order to share sheets with non users.
  • Conditional formatting makes it easy for anyone to personalize a sheet!
  • Sharing sheets with free users, and they really have a considerable amount of usability!
  • The scheduling aspect combined with many of the traditional Excel functions.
  • Some of the automated update requests could use some tweaking. It would be nice to be able to send an automated request update to a contact list without a trigger.
  • It seems as though there are a lot of requested functions that are not addressed.
  • The sheet limitations seem a little low considering the package we are paying for.
Any scenario where you need to continually update a sheet with information from various people, or use it as a scheduling program. The ability to create forms in order to capture data from various sources and automatically feed into a sheet is amazing. Having notifications and request updates when a line of data changes is also very nice as well.
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Alicia Vallarta profile photo
August 15, 2018

Smartsheet is a great tool for team collaboration!

Alicia Vallarta
Score 10 out of 10
Vetted Review
Verified User
Review Source
I work for a holding company which works with restaurant franchisees both domestically and abroad. Naturally, our international team is spread around the globe, so in order to share information and documents fluidly, we need a web-based system to be able to do so. Smartsheet is one of the many tools we use to do that. As the sole franchise paralegal for the international team, I utilize Smartsheet in conjunction with our international operations personnel located abroad to keep track of our current franchisees, prospective franchisees, development schedules, etc. I love that we can all work in the system at the same time and receive real-time updates from coworkers anywhere in the world. It's a great tool for us, and I highly recommend it!
  • Provide real-time updates
  • Allow multiple users to view and edit simultaneously
  • Simple, easy-to-use interface
  • Document security
  • I haven't come across any cons, personally, in my use of this system
The only scenario where I wouldn't recommend using Smartsheet would be if you want to lock a document for editing by anyone other than yourself. While it does allow you to choose who has access, the whole point of the system (in my opinion) is to allow for document collaboration. Any situation wherein you would use a spreadsheet to keep track of anything you'd share internally is a situation I'd recommend Smartsheet for.
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Smartsheet Scorecard Summary

Likelihood to Recommend (303)
8.5
Likelihood to Renew (20)
8.9
Usability (11)
8.5
Performance (1)
10.0
Support (11)
8.7
Online Training (1)
7.0
Implementation (5)
9.7

Feature Scorecard Summary

Task Management (58)
8.7
Resource Management (52)
8.1
Gantt Charts (49)
8.2
Scheduling (50)
8.4
Workflow Automation (42)
8.4
Team Collaboration (55)
9.0
Support for Agile Methodology (31)
8.4
Support for Waterfall Methodology (33)
8.5
Document Management (45)
8.3
Email integration (42)
8.0
Mobile Access (42)
7.7
Timesheet Tracking (24)
7.8
Change request and Case Management (27)
7.9
Budget and Expense Management (33)
8.2
Quotes/estimates (10)
7.3
Invoicing (9)
7.4
Project & financial reporting (23)
8.2
Integration with accounting software (9)
7.9

About Smartsheet

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.
Categories:  Project Management

Smartsheet Competitors

Smartsheet Technical Details

Operating Systems: Unspecified
Mobile Application:No