Smartsheet Reviews

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Score 8.5 out of 101

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Reviews (1-25 of 91)

Parker O'Very profile photo
Score 9 out of 10
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We currently use Smartsheet in most departments. We use it for project management, scheduling, list management, and for some minor spreadsheet work. Sometimes we use it as a replacement for tools like Google Sheets, though it is not meant to be just a spreadsheet tool and does not work perfectly that way. It is much better described as a spreadsheet or data table version of Trello, JIRA, Asana, monday.com, etc.It is one of the most versatile and useful tools we have.
  • Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
  • Team collaboration. Multiple teammates can access and work on the same sheet at once.
  • Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
  • Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.
  • Project management. I wish you could assign multiple teammates to the same task/row.
  • It is much like a database. Columns are fields, rows are records. This is why formula capabilities are lacking.
The best uses I have found for Smartsheet have involved project management and content indexing. If you are looking to replace Google Sheets or Excel, this is not the right tool.
Read Parker O'Very's full review
Ann M. Frank profile photo
Score 9 out of 10
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We use Smartsheet for project management, but also for tracking various processes internally, like equipment rental and use. It is used departmentally but any time we introduce it to another employee or team they end up adopting it for their own use. It allows us to stay organized and communicate effectively. We especially like the ability to set updates for changes as needed. It then eliminates the need for futher emails and other communication - it's all done via Smartsheet.
  • Project management
  • Process management
  • Communication right from within the product
  • It can take a bit of time to set it up
  • It can take a bit of time to learn
  • Would be great if it had a user guide of some sort for training additional staff

Great for project management. Love it for process management and internal tracking. Easy to communicate with teammates

Less appropriate when you need a more visual/graphics based approach

Read Ann M. Frank's full review
Blake Baron profile photo
Score 10 out of 10
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My team uses Smartsheet as a Project Management tool. It's an excellent and lightweight alternative to manage semi-complex projects. In our case, we use it to coordinate launching new products i.e. coordinating photography, content creation, pricing, etc. It is a centralized spot where my team can see the status of any new product to be launched.
  • It's lightweight and accessible from anywhere
  • Intuitive to anybody who has used Microsoft Excel before. It's sort of like Excel attached to a mail server, a database, and with more project management capabilities
  • Uploading files to the database associated with your Smartsheet is a breeze. You can associate certain attachments with certain line items
  • The lightweight nature of the program is also a downside. Microsoft Project is bulkier, but integrates more smoothly with the Office suite.
I'd recommend it strongly. While I use it within an organization, I'd immediately sign up for the basic version if I started my own startup tomorrow. If you're onboarding clients, you can give them visibility into the project so they know where they stand. The notification and project update functionality is invaluable.
Read Blake Baron's full review
William Cameron profile photo
September 25, 2019

Smartsheet for Construction

Score 9 out of 10
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We use it in the engineering department as a Piping Pre-Fab tracking log. We track piping from design and coordination thru spool drawing reviews to Fab Shop issues and ultimately final delivery to the site. Any member from our team knows exactly where each and every segment of the project is in its life cycle.
  • Multiple views available for each sheet like Gant Chart, Calendar, Grid and Card Views
  • Automation is the key, notifications to team members
  • The sheets can be viewed on PC's, tablets and phones
  • Ease of use
  • The interface changes frequently enough to keep you on your toes
  • Getting your automation set can be tedious
Smartsheet is perfect for live document and tracking purposes with multiple people involved at various levels within the project. When you are tracking multiple issues and/or tasks it is very powerful. If you are not collaborating with many people, it might be overkill however I think I would still use it.
Read William Cameron's full review
Vlad Kalika profile photo
Score 9 out of 10
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We use Smartsheet across Project Management, Engineering, and Prototyping teams. We use it to track development projects, resource planning, and to manage projects. It is a unique PM software because it allows simultaneous access of files between multiple people. PM assigns tasks and can request updates through Smartsheet. Task owners provide status updates on their own, creating more efficient communication.
  • Collaboration
  • Project management
  • Notifications and updates
  • Critical path
  • Resource planning is a rudimentary, mostly manual operation.
  • Cannot create a list of the pre-defined user team.
  • Would be good to have visual customization of each project worksheet (such as customer logo).
Smartsheet is a great alternative to MS Project. It is lower cost and has better collaboration features. Good tool if the project management team has multiple projects on the go.
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Madison Nelson profile photo
Score 8 out of 10
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Several departments in the company utilize Smartsheet to track production and distribution of everything that we work with. It makes sure everyone is held accountable and everyone is up to date on information for every project that month. We also track assets that we bring in to work on these projects and share these sheets with other teams to make sure THEY are aware of what is in house, what is not and what to expect/when to expect it.
  • Being able to utilize and connect several people and teams to efficiently have a project flow
  • Organized and easy to use
  • Fast-working and adaptable when updated
  • I sometimes have a problem linking sheets. This comes and goes, but is a hassle
  • I'd love to see a easy to use calender sheet that could be shared
I track 100s of projects every month. I also track the production of assets as far into the future as 2021. Smartsheet helps me do that efficiently and without confusion. It also gives me the option of coordinating these projects with others so that they are informed; but I can give them certain rights to my sheets so they can't edit or upset the project by mistake. For project management, Smartsheet is my go-to. However, to create a slate or a way to brainstorm I would potentially use something else.
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Marcus Torres profile photo
Score 8 out of 10
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We currently use SmartSheet with our implementation team, which is apart of our Client Success Department. It specifically used with new clients as a project plan sheet during the onboarding process. It allows our implementation team and project team to work together in real-time within the confines of a single space.
  • Customization - The ability to use templates from other successful projects helps with scalability.
  • The ability to upload files and collaborate.
  • Permissioning - Being able to restrict access and given certain access really helps with the overall project planning.
  • UX could use some love. It looks out-dated compared to other platforms.
  • The training documentation for first-time users could be better.
Smartsheet is well suited for basic project planning that allows for cloud-based co-collaboration. Specifically with on-boarding teams, being able to utilize the same tool for multiple clients with various differentiating needs and use cases all within one space can make a project managers life way less complicated.
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Andrew Brodsky profile photo
Score 8 out of 10
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My department used Smartsheet to create tables and Gantt charts that could be shared externally and internally. Multiple users could view or update the Smartsheet in real-time. It was useful for having a live dashboard status. Different levels of access could be assigned so only the necessary editors could make changes.
  • Smartsheet does not require any special software to be able to access or contribute to the sheet.
  • It is very easy to manage users.
  • Creating the sheet or workbook is extremely easy and the tool will guide you through the setup.
  • Works on any operating system.
  • Features found in MS Project are not all available within Smartsheet.
  • Advanced features are sometimes difficult to understand how to use.
  • Not as much printing options as project.
Smartsheet is fabulous for anyone that wants to be able to provide real-time project status on a hosted site. It is also great for users that need to collaborate within a document without sending out a single document or spreadsheet and having the users update that and another person collates the responses.
Read Andrew Brodsky's full review
Alfred Vickman profile photo
Score 10 out of 10
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Smartsheet is often used when handling cross-departmental projects. For instance, when managing the company's annual activities and billing. The software allows us to interact with similar task checklists in real-time when under conference calls. Above all, it offers the best security compared to Google Sheets.
  • The software allows us to attach files on cells within the sheet. Other softwares don’t have this feature.
  • Smartsheet has a feature called “Email Shared Users” which improves its reliability to notify users on the current updates.
  • Smartsheet has been designed in a way that it integrates comfortably with most management systems of different organizations.
  • This software has an outdated appearance when compared to its competitors, Google Sheets. The interface should be re-designed.
  • Smartsheet does not support the use of equations/functions within the sheet, as it is done on Google Sheets.
  • It sometimes takes too long to figure out how to log in using the company credentials depending on how the link to the sheet is set.
In my experience, Smartsheet has proven to be a great project
management tool, especially when a project is coordinated by a team. When storing a checklist of tasks to be completed, it is the best. Also, when users want
to give evidence after completing a task, the software has allowed them to attach files on the cell. I, however, consider it less effective when complex equations and functions are required.
Read Alfred Vickman's full review
Evans Kyalo profile photo
August 01, 2019

Simply the Best

Score 10 out of 10
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Due to the decentralization of my organization and having different branches, collaboration was a nightmare. However, with Smartsheet, project coordination is much easier. Smartsheet is used primarily used in different activities. For instance, tracking and sharing time off and out of the office information, tracking and sharing information on projects as well as tracking all team members tasks. Also, this software has been used to organize and share documents, displaying notices and coordination among the HR groups
  • With Smartsheet, sharing information across the whole organization with due diligence has been realized. Departments
  • The software has all the required functionalities as opposed to the previous software which was used in the organization. It allows us to import and export excel, projects and other document formats.
  • When reporting from this software it's much easier. Data can be taken from multiple sheets and combined into a single report.
  • Gantt charts which are drawn using this software are poor in quality. This is in comparison to other software such as Microsoft Project.
  • It does not have all the basic formulas required in engineering calculations. This becomes a limitation when working on engineering projects.
  • Exporting of information from other sources such as Excel, Microsoft Word and PDFs is limited.
With Smartsheet, project coordination is much easier. Smartsheet is used primarily used in different activities. For instance, tracking and sharing time off and out of the office information, tracking and sharing information on projects as well as tracking all team members tasks. Also, this software has been used to organize and share documents, displaying notices and coordination among the HR groups
Read Evans Kyalo's full review
Angela Schindler profile photo
June 05, 2019

Smartsheet review

Score 10 out of 10
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We have an enterprise account. Most use it for project management. My team uses it for event management and expense tracking.
  • It is dynamic, changes can be made by multiple people without losing data and controlling version control
  • Cell linking from sheet to sheet. Super helpful.
  • Dashboards are a great way to roll up a lot of data into one source for review.
  • Automation: Some of the functionality changed with the last update and it was a little difficult to adapt to the new functionality, but I figured it out.
I really don't have anything. It is great that you can share with multiple people and make changes or updates. It is great for version control. Being able to see cell history is very helpful to track your changes. Attaching documents to a row is great for us being able to reference when onsite at an event through the app.
Read Angela Schindler's full review
(MIKE) XIANG LING CHEN profile photo
Score 9 out of 10
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  • Project coordination for users without a license
  • No project management tool in the Google platform
  • Provides a project dashboard for leadership
  • Provides easy reporting for JIRA with its Connector
  • Best easy project management tool with online collaboration, even without a license.
  • Good and easy dashboard for a project combining different info across platforms like Smartsheet, JIRA, ServiceNow, Google docu, etc.
  • A good tool to do JIRA data mass updating with its Connector.
  • MS Project/Excel similar cloud-based software, part Excel, part database to enable small biz processes without implementing an ERP like SAP or Oracle to keep data consistent.
  • Gantt chart view should be able to adjust the view, not only the by day, just like MS Project.
  • The license fee is too high comparing to MS Project.
  • Training with details for its JIRA Connector is not good enough.
Good ones: The dashboard, JIRA Connector, and collaboration with users without a license. Ones to be improved: Gantt chart view should be adjustable, and the performance of its JIRA Connector should be improved.

Read (MIKE) XIANG LING CHEN's full review
Rhena Reynolds profile photo
September 25, 2019

Smartsheet Review

Score 10 out of 10
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This program is a great tool for project tracking, I use it everyday in my business.
  • Track progress
  • Helps with due dates
  • Setup is easy
  • Calculations are a bit complicated - to total a row it isn't simple if you do not know how
  • The help isn't the greatest
  • Adding graphs are a bit complicated
I have used this for tracking purchases, projects (software implementations), etc. and I find it best suited for project tracking. I am sure the template you choose is really what it's all about, but my choice is project tracking.
Read Rhena Reynolds's full review
Xenia Le Dinh, PMP profile photo
Score 8 out of 10
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Smartsheet is being used by the Technical Project Managers to manage both small and complex hardware (NPI) projects with multiple supplier dependencies. Due to its ease of reporting and sharing information across departments it became an important tool when it comes to creating transparency and giving visibility to other departments on upcoming milestones and deliverables.
  • Using excel formulas can be helpful when it comes to customizing the sheet
  • Start and due date based on dependencies, aka changing one date will waterfall into changing all dependent tasks
  • Strong reporting functions
  • Customizable dashboard
  • Kanban view and usability can use some improvement
  • Changes are not seen by other collaborators in real time, ie one needs to save the changes in order for them to be viewed by others
Any large projects with many dependencies and programs with cross project dependencies. It's less appropriate for geographically dispersed teams that collaborate real time.
Read Xenia Le Dinh, PMP's full review
EDUARDO SANDOVAL profile photo
Score 9 out of 10
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Our company is one of the largest in the telecommunications sector. We have more than 20 million users at the country level, we have a history of more than 19 years in the market, and we handle a large amount of information and a fairly large workforce. We use Smartsheet in all the departments that we have, and all of these must interact with each other, sharing the information to improve internal communication and productivity. In order to improve these processes, we use Smarsheet. It has been quite useful because it has allowed us to save time on money in the execution and monitoring of processes, to improve communication, and to increase productivity.
  • It has a solid user interface
  • You have the possibility to visualize the data in an easy way and manipulate the information
  • It has great generated reports
  • Customizable notifications
  • Technical support is slow
  • The license is expensive
  • They do not have live chat or telephone support
Smartsheet is a powerful project flow tool. I personally recommend it because, in the more than two years that I have used it, it has helped me to have more control over my processes and personnel, thus saving me a lot of time and money in travel. The software also allows me to automate processes, thus improving communication and reducing execution time. In the long run, this is reflected in an increase in production, sales, and long-term profitability of the company.
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Ravi Ansal profile photo
Score 8 out of 10
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We were looking for a simple online project management tool that was simple to use and easy to learn, and Smartsheet had everything. It is kind of an online version of Excel with more features like Kanban cards and Gantt Charts.
  • Not much training required
  • Works like Excel
  • UX is perfect
  • Custom notifications are easy to maintain, not like Asana
  • Not like JIRA
  • Custom development is difficult
  • Licencing model can be better
It depends on the work. I would recommend Smartsheet for small and easy task management but not for IT or resource management. They are a very cheap alternative to any other similar option.
If they better configured resource management and capacity management, then Smartsheet might have more function.
Read Ravi Ansal's full review
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Score 9 out of 10
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Smartsheet is used by our Project Management team to manage our project plans for our many clients. Smartsheet's easy-to-use UI will instantly feel familiar to anyone who has used MS Excel or any similar database tools. This interface allows new users to easily dive right in, without relying on tutorials like some of the other leading PM tools in the marketplace that are less intuitive and perhaps even overly-complex. I track project plans down to the task level in Smartsheet, and all of our project budgets are managed within the tool itself, as well.
  • Easy to use and intuitive
  • Sleek, clean user interface
  • Manages user groups, security, and permissions with ease
  • Parent / Child relationships at the 'sub-task' level could be easier to use. Sometimes i have issues 'rolling-up' data / numbers when I get below one level or two of sub-tasks. However it may just be user-error, as I have not had the time to investigate further or reference user manuals or tutorials.
  • Nothing else. Smartsheet works quite well and does not leave much to be desired.
Smartsheets is very well suited for building and managing project plans, no matter how simple or complex they are. Budgets are easily managed and maintained, as are scheduling dates and assigning users 'action items' and permissions, with cell-level security features available out of the box.

Smartsheets is well suited for collaboration. Multiple users, if given admin or editor privileges have the ability to make changes at once, avoiding issues that often can materialize regarding versioning errors typical, as a result of multiple authors or editors.

For project managers, smartsheets has multiple 'views' available, which can come in handy depending on your specific purpose. For those interested in seeing all of the details, the standard view is a table/spreadsheet type of view. For a more agile approach, or a simplified user view, their 'task-list' type view can help to easily view in a card-type of format and classify those tasks that have been 'completed' versus 'in-progress' , 'in qa' or other relevant category / classification. Other views include the Gannt chart view, which is helpful for seeing things in a calendar-like view, helpful in showcasing things like dependencies.

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Score 9 out of 10
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We use Smartsheets as a project management tool in order to track our progress of upcoming marketing campaigns. Smartsheets allows us the capability of a multi-user viewable and editable platform which we go over in real-time status meetings. Smartsheets also allow you to track cell changes so you can see when/what the latest changes were.
  • Easy to use.
  • Multi-user functionality.
  • Live editing.
  • Can be laggy with updates.
  • If multiple users are in Smartsheet you need to refresh to see their changes.
Smartsheets is a great tool for project management and works well for status meetings when you're reviewing tasks and providing updates at the same time. It allows us all to follow along and easily edit the status of upcoming products. It can however be a little tricky with math formulas sometimes though.
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September 23, 2019

Smartsheet is that Smart!

Score 9 out of 10
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I widely use it with different companies to manage project documentation and updates. It makes it super easy since I can just send other users a link to access it.
  • They keep the interface fairly close to Microsoft Word and Excel so the learning curve is not steep for new users.
  • It is accessible and usable on almost all types of devices.
  • Not much to critique since it does pretty much what it is marketed for.
I use it all the time for small project management since it makes it really easy for other people to view/edit progress. If it is a really big project with several stages, this is less suited.
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Score 9 out of 10
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Smartsheet has been widely used for research project management across different disciplines in my university. As an engineering student, I have been introduced to this software when assisting with managing research projects for PIs. This software makes project management effective through simply aligning project tasks, schedule, and outcome with a clear workflow platform.
  • Since it is cloud-based, all project participants are able to view and manage the project scheduling and process in Smartsheet.
  • Smartsheet allows import and export Excel sheets. While managing a construction project, Smartsheet provides useful workflow template to do so.
  • Smartsheet mobile allows users to view and edit files portable
  • While making changes in Smartsheet through the web, it may take a while to save all the changes on file. I guess this can be solved by downloading the software, but since I am using it via a university license, web Smartsheet requires high Internet connection quality.
  • It requires license to proceed, and free version of Smartsheet is only valid for limited time, which rarely cover the entire project duration.
In the management for a construction project, Smartsheet provides a workflow chart along with each task duration, which clearly illustrates the project scheduling and work plan.
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Score 8 out of 10
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We do not use this across our organization. I am using this tool in my current project. We use Smartsheet as a project management tool. It’s really easy to use as the interface is very much similar to excel. It help us to track the progress of project tasks and monitor them.
  • Easy to use due to similar interface like excel
  • Easy to monitor and track project progress
  • Easy to allocate task among team members
  • Support is not good
  • More tutorials required to create complete dashboards
We can avoid doing the repetitive task by using smartsheet tool which saves time and effort. It’s very easy to create, modify without doing coding and by automating key process, we can save significant time which actually accelerates the whole project progress.This tool also help us to monitor and maintain customer requirements and give us data visibility.
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Score 7 out of 10
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We often use Smartsheet for cross-departmental projects. For example, we use it to manage our annual process of activating and billing our new students each August. It allows us to interact with the same checklist of tasks in real time during a conference call while offering better security than Google Sheets.
  • For login purposes, we love that Smartsheet integrates with our university's existing login credentials.
  • Smartsheet allows users to attach files to cells within a sheet. We have not seen this with similar products.
  • The "Email Shared Users" feature is very convenient for notifying all interested parties of updates.
  • The visual appearance of Smartsheet seems a bit outdated compared to products like Google Sheets.
  • Depending on how a link to a sheet is sent to users, it sometimes takes a series of clicks to figure out how to log in with your company's credentials.
  • It appears that Smartsheet does not accommodate the use of functions/equations within a sheet to the same level of complexity as Google Sheets.
Smartsheet is a great project management tool, whether or not the users work within the same team. It works well for storing a checklist of tasks that need to be completed. If users want to provide evidence that a task was completed, Smartsheet's ability to attach files to a cell/sheet is valuable. It is less appropriate for situations where complex spreadsheet functions/equations are needed.
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Score 8 out of 10
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We are using Smartsheet in our Florida region of Picaboo Yearbooks outside sales. It addresses many problems, the main one being that we are able to fill in our contracts with our customer information from data we have or data the customer enters for us. We send a form to customers with important school information and dates. We then use Smartsheet as a way to collect and organize this information. Then, we implement Smartsheet labs to fill this information directly into DocuSign which cuts down the manual contract process.
  • Collect information via forms.
  • Store information in separate sheets.
  • Create visual views of the information we have to easily see what we're missing.
  • The number of sheets seems limited for the individual plan.
  • I think the UI could be improved.
Suited well for connecting with other applications. If you need your CRM and DocuSign contracts to be up to date Smartsheets is a great way to do this. You can edit and update information in one place and push it to the apps needed when you need to. You are also able to automate certain tasks which is an excellent time-saver.
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Score 8 out of 10
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It’s currently being owned and managed by one team (the production team) where we create timelines for our client's advertising campaigns. However, we have other departments (such as designers, writers, and developers)review the timelines within Smartsheet to approve.
  • There is a “predecessor” feature where you can put in the duration of a task and it will auto-populate the due date.
  • You can make templates in seconds.
  • It feels exactly like Excel so you don’t need to learn new functionalities, and it’s actually more intuitive.
  • You can ping individuals and leave comments for them within the timeline.
  • It’s hard to go back to an old version if you make a mistake.
  • If you attach a document to the sheet it’s difficult to manage version control.
  • Unlike a google doc, multiple users can be in the timeline at one time however only one version can be saved at any moment so you’re not seeing live updates.
It’s a fantastic tool for managing complex timelines that require independencies and multiple stakeholders. Smartsheet’s is extremely intuitive and customizable. For example, I manage schedules for the production of white papers, traffic drivers, and even chatbits. Each requires very different timelines and workflows, however, Smartsheet’s can fit any mold. Whether it’s a linear timeline or more product management workflow.
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Score 6 out of 10
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We used smart sheets for recruiting efforts. While attending the career fair we received lots of resumes and had to somehow keep track of all candidates that came to our table and which ones we wanted to schedule interviews with. After each resume was received, we entered it and all of the info into the smartsheets candidate entry form.
  • Listing data entry line items
  • Filtering information based off certain categories
  • There needs to be a better app
  • Sharing access to others
Smartsheets is great for quickly adding data entries to get information down somewhere. It also has an "entry form" which makes it very user friendly for clients/customers to enter information without us having too. It could have a more straightforward, easier way to share the sheets with others as well as upgrades needed to the app.
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Feature Scorecard Summary

Task Management (71)
8.6
Resource Management (62)
8.0
Gantt Charts (60)
8.0
Scheduling (63)
8.2
Workflow Automation (52)
8.6
Team Collaboration (68)
9.0
Support for Agile Methodology (39)
8.6
Support for Waterfall Methodology (40)
8.5
Document Management (56)
8.4
Email integration (52)
8.3
Mobile Access (52)
8.0
Timesheet Tracking (32)
8.0
Change request and Case Management (36)
7.9
Budget and Expense Management (41)
8.3
Quotes/estimates (16)
7.7
Invoicing (14)
7.7
Project & financial reporting (29)
8.2
Integration with accounting software (13)
8.0

About Smartsheet

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.
Categories:  Project Management

Smartsheet Competitors

Smartsheet Technical Details

Operating Systems: Unspecified
Mobile Application:No