Id recommend using Emplifi for managing these social engagements
October 23, 2025

Id recommend using Emplifi for managing these social engagements

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Publishing
  • Listening
  • Community
  • Content
  • Dashboard
  • Analytics

Overall Satisfaction with Emplifi

We cooperate with Emplifi to support our social media service program and basically use Care & Listening functions. It is great to help us integrate across social profiles on different platforms and deal with customer suggestions and complaints. Meanwhile, the labelling function also provides possibilities to analyze massive amounts of data.

Pros

  • Excellent integration
  • Keyword capture
  • Visualisation dashboard

Cons

  • API stability
  • Chatbot flexibility
  • The granularity of data retrieved by the dashboard
  • Meeting SLA targets
  • Competitor intelligence gathering capability
  • The coarse granularity of the data makes it difficult to conduct a detailed analysis of the case.
A user-friendly control panel that enables one to clearly understand where each function is applied.

Do you think Emplifi delivers good value for the price?

Yes

Are you happy with Emplifi's feature set?

Yes

Did Emplifi live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emplifi go as expected?

Yes

Would you buy Emplifi again?

Yes

Compared to similar products on the market, Emplifi offers more comprehensive functionality (for instance, they have also opened up certain capabilities for TikTok and YouTube) and superior after-sales support.

Emplifi Feature Ratings

7.5
Boolean keyword searches
7
Filtering out noise/spam
7
Sentiment analysis
6
Broad channel coverage
10
8.0
Content planning and scheduling
8
Audience targeting
8
Content optimization
8
Workflow management
8
8.7
Automated routing and prioritization
8
Customer interaction histories
10
Bulk actions
8
8.0
Content marketing
8
Paid media management
8
Campaigns and promotions
8
7.8
Twitter
8
Facebook
10
Instagram
10
YouTube
3
6.0
Campaign success analytics
6
Real-time tracking
6
Competitor analysis
6
5.5
Role-based user permissions & privileges
8
Mobile access
3

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