Measuring Social Performance Across Multiple Brands
Shubhankar Goel | TrustRadius Reviewer
October 05, 2013

Measuring Social Performance Across Multiple Brands

Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Analytics Pro

Overall Satisfaction with Socialbakers Suite

  • The greatest strength of the tool is its visualizations and the competitive analysis it provides.
  • The tool helps in understanding a brand's social performance against other brands.
  • The tool is a bit limited in terms of the number of social channels it analyzes (3).
  • The tool currently doesn't provide post level reach data for Twitter.
  • The tool aids in measuring the social ROI through the metrics and insights it provides.
We tested many other social tools in the market but chose Socialbakers mainly because of its ability to provide competitive social insights for multiple brands
The tool is a bit limited with the post level twitter metrics and with the number of social platforms it currently analyzes.
However, it is a great tool overall especially for measuring social success across a category or against other brands.

Using Socialbakers Suite

  • The tool helps in measuring social success of a brand through the key metrics and insights it provides.
  • The tool is also a great asset for performing social competitive analysis for brands across the three social platforms: Facebook, Twitter and Youtube.
Great tool overall.

Socialbakers Suite Implementation

Socialbakers Suite Training

  • Online training
  • Self-taught
The online training was fine but, in the end, the best way to learn any product is by actually using it.
It is fairly easy to learn without training. Having said that, training is very helpful to fully understand the tool's functionalities.

Socialbakers Suite Support

Good experience so far.