Review of EMS from a newbie
October 01, 2018

Review of EMS from a newbie

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

Currently the University of Florida is utilizing EMS for their event scheduling. We have 4 departments currently using it, with plans to add on more of the University as we progress. In the near future, we are consolidating these 4 instances while bringing on the Registrar's office as well. We plan on using external software for academic room scheduling, and then populating that data into our EMS.

Pros

  • I think that EMS performs automated user management pretty well. There have been hiccups, but it is mostly because of inconsistent security role or data entry on our side of things
  • I believe that for end users, the EMS Web App is extremely user friendly, and the integration to the EMS desktop application for system admins is very seamless.

Cons

  • We are not completely up to date with the latest released updates, so I can't say that these are not fixed. Response time when creating a reservation on the desktop application is a bit over the top.
  • Again, this might have been resolved in a latest update, but I have found issues in creating automated reports, and getting them to work as intended. For example when creating a weekly automated report, the frequency seems to be a bit confusing on what you need to select.
  • From a technical standpoint, EMS has brought multiple data types into one location for easy support.
We are going to use AdAstra for our academic room scheduling and optimization needs. Having that able to be integrated with EMS is crucial.
Just from networking here at the EMS Live event, I can see how EMS can be utilized by our University in many ways by integrating with other products to meet multiple needs across campus.
I believe that the knowledge base is useful. However, I feel that I am having to rely on it a bit too much to figure out how to do certain things because it isn't cut and dry. Sometimes when referencing the knowledge base, it does not go in depth enough for me to find a solution for what I am trying to do.
I believe that EMS is well suited for student groups looking to host an event. They can find the link to the web application, and easily see what space would fit them best, which ones are available and at what time, and track the status of their request.

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