Item: Accruent EMS
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

EMS software is being used across our whole organization. Our company has over 10,000 employees, different teams and locations. EMS helps us by allowing users to book room spaces for meetings or workspaces.

Pros and Cons

I like that EMS has the ability to create different templates for different types of rooms.
I like the ability to customize a templates experience for users such as allowing specific users to use the template as well as if room needs to be checked in to we can include this feature.
I like the Platform services service, which provides most of the functionalities EMS has to offer to our custom applications.

Platform services sometimes needs a little improvement such as compatibility and features that the web app has and platform services does not provide such as room types.
Platform services needs to include the ability to include favorites rooms that you can find within the web app.

Return on Investment

Users are happier with the system and how our mobile application integrates with the system.
Users like the ability of how the templates separate the different types of rooms.

Alternatives Considered

Agilquest was our old system. EMS provided a better solution and easier connectivity with our mobile application.

Scalability

The system works great! There are some speed bumps that we encounter along the way but the team quickly jumps in to help!

Product Configurability

The system is almost just right. However, there are some bumps along the way that make the system sometimes a little difficult to include within our custom applications.

Likelihood to Recommend

EMS platform services is well suited to be included in custom applications. Some features are not offered in this service that you would find in the Web app but the service itself is great!

Users and Roles

3000 - They work on different teams within my organization. Each team focuses on different areas and projects.

Support Headcount Required

10 - depending on how EMS is used on the organization, you would need the team that works on the server side as well as the team that focuses on the hoteling portion of the software.