Helpful and easy to use
October 02, 2018

Helpful and easy to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is being used by our Event Services department. It is being used to book space, a/v equipment, catering, and other equipment and services for multiple rooms across a couple different buildings. It helps us manage and reserve space and the other things our clients need to have successful events.

Pros

  • It makes it really easy to get started with reservations via a couple different methods. Using the book, the wizard, or starting with the client group are just a few ways you can get started depending on what you’re trying to do.
  • The software has tools called wizards which help you copy detailed events or make changes to a variety of bookings. This helps save time by not having to input the same complicated information for events that repeat every year.
  • The visual representation of bookings is very helpful. You can easily see and modify set up and event times, as well as see information about the event at a glance. This helps make new bookings easier and view the building at a glance when you’re working with operations.

Cons

  • The printed confirmations that we send clients could be prettier and easier for clients to read. Sometimes they have a hard time understanding exactly what they’re looking at.
  • It would be nice if we could set certain data to pull in automatically at the client group level, like reservation source.
  • I would like to be able to automatically email attachments that are specific to rooms, not the whole reservation.
  • I have been using it for a long time. It is effective and helpful for us and certainly helps us grow our business!
  • I don’t think it has a lot of functionality as a client management software so our departments has considered adding additional options for that.
  • It has helped us optimize space during a renovation project.
  • MONKEY
EMS has more functionality and is more user friendly.
I haven’t had to scale it in the time that I’ve been here but I believe it would be effective.
I think it is just right for what we need. We like being able to configure quite a few things and it seems do the trick for most things that we need.
EMS is well suited for scheduling rooms that are being used for events. We use it in a university setting, for scheduling rooms used by student groups, departments, and external clients. We don’t use it for booking internal drop down office space because we don't like having to enter reservation information every time.

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