Item: Accruent EMS
Rating: 8
Author: Sara Rae

Use Cases and Deployment Scope

We use EMS with all staff for the booking of conference room and event spaces. We primarily use EMS for Outlook for staff.

It allows bookings in spaces, no double bookings, and is a trustworthy product.

Pros and Cons

Centralized booking system— keeps everyone on the same page and grants everyone the same access
Automated reports- make our life so easy and we can send them out everyday in a mass email. It helps us catch errors on our staff or cancelled meetings.
Timely answers to our support requests. I usually hear from someone in a timely matter and I really appreciate that!

Bugs- we have had constant products bugs since launching EMS in our organization. I often check the known issues and when I report bugs I am told it’s a known issue. It’s never in the logs. It also seem to take months to resolve bugs and in the meantime others pop up. I can’t get support because I haven’t upgraded to the newest release—but we don’t have the capacity to upgrade monthly. This has resulted in lots of confidence loss in the product from our staff.
Our organization is small and very traditional. Getting buy in for new technology is nearly impossible. I often don’t feel like we are part of the EMS family as we don’t often speak to anyone except IT when I have technical issues. We had a significant issue last year and at the last conference spoke to our account manager. I never got the problem solved and I haven’t heard from her since about two months after the last conference
We sometimes want to combine automated queries to minimize emails. I was told this isn’t an option but would love this in the future.