Yup
October 02, 2018
Yup
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with EMS Software
Has been used in the Student Center for 20 years +/-. Recently migrated to cloud and expanding to cover entire University on 3 campuses.
- The reporting capabilities are robust. They can inform decisions on many levels from basic space use policy to capital planning.
- Robust options in the web app limit the amount of time desktop users have to spend communicating offline.
- Cloud support is currently poor. I find the response time slow particularly because regular support services has to play middleman to the process
- I would like more detailed information on the website about how different integrations and optional modules are leveraged. I’m not always ready to get on a call with my rep. I want to be able to read, absorb, ask questions on my end and then engage.
- I can’t speak to specific examples because I am not a tech person but I have heard from multiple IT people n my campus that the documentation they need is not great.
- Can only speak from the student union side so far but it allows us to run on an extremely thin reservation office staffing model.
Ad Astra, Delphi, Room Book, Dibs-- EMS is the most comprehensive and, I think, well respected.