Yup
October 02, 2018

Yup

Nora K. Molloy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

Has been used in the Student Center for 20 years +/-. Recently migrated to cloud and expanding to cover entire University on 3 campuses.

Pros

  • The reporting capabilities are robust. They can inform decisions on many levels from basic space use policy to capital planning.
  • Robust options in the web app limit the amount of time desktop users have to spend communicating offline.

Cons

  • Cloud support is currently poor. I find the response time slow particularly because regular support services has to play middleman to the process
  • I would like more detailed information on the website about how different integrations and optional modules are leveraged. I’m not always ready to get on a call with my rep. I want to be able to read, absorb, ask questions on my end and then engage.
  • I can’t speak to specific examples because I am not a tech person but I have heard from multiple IT people n my campus that the documentation they need is not great.
  • Can only speak from the student union side so far but it allows us to run on an extremely thin reservation office staffing model.
Ad Astra, Delphi, Room Book, Dibs-- EMS is the most comprehensive and, I think, well respected.
Quite good. Visual report output is a weakness
I would love to just have some simplified lay person explanation-of all of the integrations and modules. It feels choppy the way I discover them.

Would love to see some more aesthetic layouts for the standard confirmation forms. Complicated reservations with a lot of detail are difficult for customers to verify. Something as simple as holding the categories would be helpful.

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