EMS Review
October 03, 2018

EMS Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is used by my office to manage 4500 event and meeting bookings a year. It assists us in managing the organization of campus-wide reservations, invoicing, building opening/closing schedules, as well as inventory. The technical support for EMS has always been readily available and we cannot imagine using another software to plan events.
  • It can document your inventory, letting event planners know what resources they have at their disposal for specific meeting and event rooms.
  • EMS can also track invoicing, which can lead to generating revenue reports that help with showcasing what your unit's workload.
  • I would like to see a way of being able to eliminate users that have not logged in/may not be employed by/attending the university anymore.
  • Would like to know what other programs EMS can "speak to" (including 25 Live, Crestron, etc)
  • Our operation would not be able to run without EMS with as many bookings as we manage.
My office is finding new things about EMS all of the time. We initially only used it to communicate event setups but have evolved our usage of the program to factor in invoicing for external clients and university departments, sending and documenting reminders to campus partners, and inventory. Very satisfied with the EMS program!
Configuration is too complex. We have had to rely on EMS tech support and received no formal training on the more intricate features that the program offers.
I would recommend using EMS Software when your campus has more than 1 space to manage. Having campus-wide buy-in is also crucial, especially if there are other reservation entities on campus. If your bookings require more detail than the basic furnishings, I would also recommend using EMS especially if there are other campus entities your office works with to coordinate events. This allows you to document everything about the event, including campus partner commitments to ensuring the event runs smoothly.