Not hesitant to recommend to others!
October 03, 2018

Not hesitant to recommend to others!

Jessica Wegner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is being used by my whole organization. It provides a link to our academic database to room scheduling; offers end users self-service options; consolidates event planning to a one-stop shop environment; offers students an opportunity to schedule assessments; increases productivity in service departments

  • Room Scheduling - there are no questions about what rooms are being used on our campus! Great product to provide data for utilization and change management.
  • EMS Support - Each time I've called the team, they have been responsive and helped us problem solve small and large issues.
  • Communicating the company road map. They help our organize goals for the future; however, are also great in working with clients at various editions of the program.
  • Connecting clients in regions. Love the regional meetings. Would like to see more or assistance in connecting more with people in my region. Willing to talk up the product!
  • Master Calendar training/user guides. I feel this is a weak link. Hard to make progress if you don't have a computer programming/html/CSS background.
  • Frustrated that the 1st contact (AKA faculty member) that comes over from either an academic import utility or our academic planning sync does not list this person automatically as the web user. Tied to overall group "Registrar" instead. Blocks us from having faculty do self service for categories unless we manually enter all of the web users.
  • We were able to reduce replacement costs on computers by analyzing room utilization in EMS
  • Increased revenue through additional communication and clear details.
  • Stress on current employees as project management/configuration/improvements, etc. were all taken on by existing staff instead of one full time person overseeing EMS.
EMS is much more robust in event planning.
I think it does meet the needs of many industries. It's a growing company and always looking to improve.
I think it's on the border of being just right and a bit complex.
I think it's well suited for higher education. Less appropriate and frustrating for campuses who do not adopt it as a whole right away. I also find it a challenge for groups who want to take online payments through the web application. Also challenging for those who want to take care of other event planning details like registration.

Using EMS Software

300 - Department, event planners, academic schedulers, category managers, students
1 - It's helpful if you have a IT or product tester background. Great problem solving skills, patience, listening, thinking outside the box, ability to network.
  • Event Planning/managing services
  • Skill Assessment Scheduling
  • Academic scheduling
  • Our students schedule skill based assessment time slots in our clinical nursing classes
  • We are looking at using it as an online tool for processing print services requests which are not tied to a room.
  • Hoteling
  • Room Cards
  • Integration with Outlook
It is the best option for our organization!