EMS Review
October 03, 2018

EMS Review

Bernadette Wilkinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

We use EMS to reserve and manage space at the UA College of Law. We have a lot of events and want to be sure the different events don’t compete for space and/or audience.

Pros

  • I love the way I can drag and drop to alter reservations easily—-makes changing things on the fly very easy!
  • The fact that the full reservation has two visually distinct components, the event time as well as the set up and tear down times, is very helpful to get a full picture of a reservation at a glance.

Cons

  • I hate that I cannot search for an event by key word. Sometimes all I know is that a person came, or is coming, but I don’t have the date, reservation number, or any other detail. It is frustrating that I can’t find that reservation unless I have the full name as entered.
  • I think the visuals are somewhat outdated.
  • I would like to see dates lit on the calendar showing me where pending requests are sitting, so I don’t always have to go back to the dashboard.
  • We used to have a home-grown system to manage rooms, and it was inflexible and very user un-friendly. Just having a program that makes sense has made it worth its weight!
EMS works for us on a very small scale, but sometimes when trying to re-set things I get lost in “corridors” of resources/service areas/other features that don’t apply to our needs.
As mentioned, it’s a bit too complex for our needs.
EMS is probably more product than we need—-I manage about 30 rooms used by 600 people, and it has much more capability than we use. That said, we are pleased with the purchase and have integrated it into our campus culture, so no regrets.

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