Can’t Beat EMS
October 03, 2018

Can’t Beat EMS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

At the University of Wisconsin it is being used by multiple departments but not everyone (School of Business, Intercollegiate Athletics, Student Unions, Student Activity Center, School of Education). These groups (including us) mainly use this this system for event reservations. Academic scheduling is done through another software. In the Division of Recreational Sports we use the system to schedule all of our facilities (indoor and outdoor) for basic usage, internal programs (intramurals, fitness), academic classes that take place in the gyms along with facility rentals. We use the Web application, invoicing is done through the system and we use the API for specific parts of our organization's website for schedules (building hours, todays schedule of group fitness classes, etc). EMS helps us stay organized and helps us maximize the use of our spaces. It takes away a lot of human error with scheduling and invoicing.

Pros

  • Reporting. EMS has amazing report features. You can get data and reports on almost everything. Data driven decisions is huge for our organization and EMS helps us with gather data in a couple of clicks.
  • Reservations: EMS is great for stopping the human error with reservations / contracting / invoicing. There are many tools that can be used to prevent booking space outside of building hours or auto calculating rental pricing, etc.
  • EMS is always growing and expanding. They keep adding groups into their software for integrations. HVAC for example. Many groups are starting to implement this integration because the return on investment can be as little as 1 year.

Cons

  • It would be nice to add multiple people on a support ticket. Would love to be able to have our IT person and myself on work tickets as some areas are IT areas that need the adjustment and other areas pertain to my admin side and not the IT side.
  • The integration and all of the different add ones. Understanding which ones work the best for you but understanding the pricing for each one.
  • We have easily increased revenue in 1 year by $100,000. By adding some different rules in the system, it stopped us from missing invoicing and making sure we were invoicing for everything.
  • We have used resource utilization information to push to be able to purchase new equipment.
I haven’t found something that beats EMS and only have more and more colleagues moving to the software.
It is complex, but I like it. Sometimes I wish it could be more extensive.
I have been talking with a colleague at another university about EMS. They do not use it, and when asked what is the number one reason to have it, I told him that the reporting is the number one reason to use it. I know the software they are using and our industry (intramural / recreational sports / wellbeing on campus). I explained to him how I can put together budgets for the upcoming year or adjust budgets in less than 5 minutes with the reporting EMS has. I can also put together information for our leadership team on attendance, space usage in less than 5 minutes when they start talking to potential sponsors or donors for projects. It is hard to find that in any other software. EMS has such robust reporting features. No group can match it.

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