Happy customer!
Anonymous | TrustRadius Reviewer
October 05, 2018

Happy customer!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EMS Software

EMS is used in our student center on campus. Students, faculty, and staff are able to view spaces and book rooms in the building on their own. This saves me a lot of time from inputting repetitive info. I use EMS to communicate with all of our service providers as well and producing quality data.
  • Room statistics. I use this a lot when I have to prove a case, or ask for more facility money.
  • Set up worksheet. This can be manipulated for our services providers to only see the info that pertains to them based on categories.
  • Web App - Our users are able to do everything themselves anywhere, anytime for booking rooms and adding set up details. Including making changes/edits at a later on date!
  • At my university I am struggling to get the push notifications to work - I have a feeling it is some setup with the firewall and our IT people.
  • This past year we definitely felt the company changes - there was a struggle with the customer service aspect, after attending the conference, I really got the impression that this is something they are going to work on and with Accruent/EMS.
  • It would be nice if there was a diagram system within EMS instead of having to use an outside one like Social Tables.
  • Immediate ownership - we are the admins and we are the ones that control it and can make changes
  • Consistent communication across the board with our clients and service providers, nothing to hide!
We used to have R25. I had zero ownership of it and it was really frustrating not being able to make any changes to the program.

We viewed Ad Astra during the RFP process and felt like it did not cater at all to the event side of things, only academics.
I have never heard of someone that has used EMS to not like it!
  • We used to have the digital signage one, but I believe we have to buy an add-on for it now.
  • We are very interested in the Google cal one, but know that it is not available yet.
  • We are in the process of connecting EMS with our HVAC system.
At first, it can be very intimidating. One thing I learned is to almost go through the process annually to make sure you are taking advantage of all of the services provided!
Our campus uses Ad Astra for academic scheduling. By far, I hear that EMS is MUCH easier to navigate when reserving space in our building versus a room somewhere else on campus.