Parking Perks Delivered with EMS!
Kendra Wheeler | TrustRadius Reviewer
December 18, 2018

Parking Perks Delivered with EMS!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EMS Software

Our department, Parking & Transportation Services, is currently using EMS to assign and reserve parking operations for small and large-scale events. We are able to assign both garage and surface spaces as well as utilize staffing and request signage, cones, barricades and other resources.
  • Use rooms as assigned parking locations: We are able to use the rooms & buildings functions to our advantage by naming them as different parking locations. Example: we use the building 'streets' to assign specific permit areas on popular streets around campus. We use the building 'garages' to assign parking for our 11 different garages.
  • Maintain inventory of our spaces: The inventory option has proven to be very useful in assisting us with assigning parking for multiple events on the same day. We have set the maximum number of spaces for each room and the alerts let us know if we are overbooking an area.
  • Automated reports: We have multiple divisions within our department that assist with ensuring parking is successful. An example is our Enforcement division, who assists with placing cones in reserved spaces. They do not use EMS to look up events and resource needs, so we have set a report to be automatically run and delivered to them daily. This report pulls the necessary details, including associated notes, so that this division can execute what is needed.
  • I would personally like to be able to upload attachments to a Client's profile. We have external clients in our database, and there are documents that would be better utilized if they could be stored in the Client's profile and retrieved as needed instead of the client having to submit with each request.
  • Having the ability to copy or move a Contact to a new Client would also be nice. I'm sure that many EMS users experience the movement of an employee from one division/department to another. The way EMS is currently configured requires the entry of a Contact into their new Client profile, which generates a duplicate Contact message. It would be nice to have the ability to add/remove a Contact within the database of Clients with just a few clicks.
  • The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices.
EMS is the only product that our department has researched. This program is used by multiple colleges and departments at UT Austin.
Since we only use the software for parking-related needs, I don't have much feedback in this area. I did meet a few users at EMS Live that utilize the software for parking as well, but we knew little of other operations. The four of us did agree that we find the program useful based on our working knowledge.