Engagor review by Belgian Railways
Jean-Marie Hoffelinck | TrustRadius Reviewer
March 09, 2015

Engagor review by Belgian Railways

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Engagor

It's being used by the marketing and communication teams.
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
  • If I had to mention one ‘weakness’ it would be that Engagor’s content managing system could benefit from some extra features. However, as I am in close contact with the people at Engagor, I know they are really working hard to optimize the content management system. The big launch isn’t that far away actually. They truly make an effort to listen to us when it comes to integrating and leveraging our feedback to optimize their platform and making it more user-friendly every day.
The 10 active users are community managers engaging with our customers on a daily basis.
  • We wanted to create an effective strategy/system so each person in our company is able to work efficiently and closely together in one tool. This was possible after getting some very helpful, in-depth training from Engagor’s Customer Success team.
Extensive featureset, great customer service.
Engagor is very well suited for big companies with a buzzing, and lively community that deal with a large volume of mentions on a daily basis. If the company is rather small and only has a limited volume of customers engaging with their brand, Engagor could be too expensive.

CX Social Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
8
Sentiment analysis
9
Broad channel coverage
10
Content planning and scheduling
5
Workflow management
7
Automated routing and prioritization
9
Customer interaction histories
9
Bulk actions
9
Twitter
9
Facebook
9
LinkedIn
9
Google+
9
Instagram
9
Pinterest
9
YouTube
7
Real-time tracking
9
Competitor analysis
8
Role-based user permissions & privileges
10
Mobile access
10