Clarabridge - A Must Have for Big Brands
May 23, 2016

Clarabridge - A Must Have for Big Brands

Gino Abbate III, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qualtrics XM Discover

By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives.
  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
  • User interface could be more intuitive.
  • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Clarabridge's support team is better than anyone else in the industry.
Call centers with heavy volumes can really benefit from Clarabridge.

Using Qualtrics XM Discover

12 - Marketing, Call Center, Sales