Clarabridge - A Must Have for Big Brands
May 23, 2016
Clarabridge - A Must Have for Big Brands
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Qualtrics XM Discover
By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives.
- Voice to text functionality is extremely accurate.
- Alert system for trending topics is very helpful.
- The natural language processor is easy to tune to brand specific nuances.
- User interface could be more intuitive.
- Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Clarabridge's support team is better than anyone else in the industry.
Using Qualtrics XM Discover
12 - Marketing, Call Center, Sales