Epicor Eagle N Series - A true business management system
October 15, 2018

Epicor Eagle N Series - A true business management system

Jessica Bettencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Epicor Eagle N Series

We use Epicor Eagle N Series to manage every portion of our business. It is extremely user friendly and allows for streamlining our onboarding process. There are frequent updates that always add new tools and features to make it even better. We are constantly looking at new ways to use the tools available to us to make smarter business decisions.
  • Mobile applications like Mobile Manager, Mobile Lookup, and Pricing Planner put resources in the palm of your hand to use in the store, at trade shows, or at your competition.
  • Eagle N has powerful promotional tools with Dynamic Promotions to keep your Marketing fresh and current.
  • By combining Compass Analytics with Eagle N you can create almost any query, simple of difficult. This powerful tool lets you simplify difficult research, you can easily find a customer's receipt from ten years ago.
  • Functions like ITR (Inventory Tracking Record) ICL (Inventory Change Log) let you quickly determine the electronic history of a sku. It allows you to see what, why, how and who changed a record.
  • When using Compass with Eagle N there are a few naming issues. In Eagle N it is SKU in Compass it is ITEM. Once you learn, it is no longer an issue, but in the beginning it can be annoying.
  • Dynamic Promotion Pricing is not always clear to the customer at checkout. It is a powerful promotions tool and cashiers need to be sure to understand how the pricing is reflected to the customer.
  • Although quantifying ROI on software seems incredibly hard, I would comment that the tools the software provide save time, allow us to be more proactive on pricing, purchasing and promotions. Time is money. Having the right product, at the right time, with the right price, is what the software aims to help you accomplish.
Reporting analytics help you to get the right information to the right people at the right time. We use multiple reports on a daily basis to help us control inventory, to catch data errors, and to help manage vendor relationships.
Our store has many different departments and Epicor Eagle N has allowed us to successfully manage everything from our Hardware, Outdoor Power, Parts, Service and Repair Departments to apparel, pet supplies, gifts and our store within a store, Hallmark Gold Crown store.
We are able to do in system bank reconciliation, automate many accounting processes and utilize Compass for general ledger reporting. We utilize Advance Receiving to keep a more accurate cost of goods, and better manage freight costs. We are currently working on improving our usage of some of the accounting and financial aspects of the system.
Epicor Eagle is well suited for a retailer who wants to grow and learn the wide ability of the software. You need to invest the time to learn the tools and use them to grow. It is not for the retailer who is simply looking for a cash register. It is truly a business management tool.