An ERP System that Just Works!
Pros
- Eagle N Series has a comprehensive accounting package. It accurately tracks all sales transactions and payments made in every store of our retail chain and keeps a record of all transactions.
- The ERP is flexible based on your business's needs. We currently track inventory using the average cost method, and the system accurately tracks every receiving to adjust the cost correctly.
- We can accept up to 10 alternate tender types in addition to the full suite of credit cards at our terminals.
- We currently use the Compass reporting system to pull a variety of different reports to help us track our business goals.
Cons
- The financial reporting tools built into Eagle N Series needs some serious improvement. Our version will only let you generate a balance sheet and income statement in PDF format. We use some of the tools in Compass to export month-end balances and create our own financial statements using an Excel macro. I wish the software had more dynamic tools that tie directly back to the general ledger postings.
- There is a bit of a learning curve to the software. We received excellent training during the go-live process, but some of the features really required you to use the software to understand how everything works.
- There are limited channels to running reports. If someone in the organization is running a data-intensive report, it can bog down the entire system for a couple of hours.
Return on Investment
- We have saved an estimated 30-40% on labor efficiency using Eagle N Series. Exceptions are much lower than we had formerly.
- The software is full of useful features. We have not needed to ask Epicor to make various customizations in order to meet our business needs.
- Our inventory has a lot more visibility and we are faster in turning over the product and replacing slow-selling items for more profitable ones.
Other Software Used
Microsoft Dynamics GP, QuickBooks Online
