Eclipse is best!
March 29, 2018
Eclipse is best!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor Eclipse
Eclipse is our ERP, we use it company wide in all aspects of our company, marketing, purchasing, sales, and inventory to name a few. It allows us to communicate clearly between ourselves and our vendors.
- Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
- Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
- Epicor has continuing education on its products and offers alternatives for things they cant do.
- Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
- Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
- Email communication is usually better after I complain.
Change management was a major issue with the implementation - I couldn't type my answer for the last question: We used to use "Comet" it was a dos based erp that was the best for the times, but lacked 80% of the Eclipse app.
- Just made things very easy.