Eclipse is best!
March 29, 2018

Eclipse is best!

Ezery Kennedy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Eclipse

Eclipse is our ERP, we use it company wide in all aspects of our company, marketing, purchasing, sales, and inventory to name a few. It allows us to communicate clearly between ourselves and our vendors.

Pros

  • Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
  • Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
  • Epicor has continuing education on its products and offers alternatives for things they cant do.

Cons

  • Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
  • Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
  • Email communication is usually better after I complain.
Yes
Change management was a major issue with the implementation - I couldn't type my answer for the last question: We used to use "Comet" it was a dos based erp that was the best for the times, but lacked 80% of the Eclipse app.
  • Just made things very easy.
Eclipse is great for all aspects of a wholesale or retail environment and I believe it is suited for all sales businesses.

Epicor Eclipse Feature Ratings

8.3
Accounts payable
8
Accounts receivable
8
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
9
8.3
Billing Management
9
Cash and Asset Management
8
Travel & Expense Management
8
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
7.7
Inventory tracking
8
Automatic reordering
7
Location management
8
8.4
Pricing
8
Order entry
9
Credit card processing
9
Cost of goods sold
8
Order Orchestration
8
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
8.3
Dashboards
8
Standard reports
8
Custom reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
8.5
Role-based user permissions
8
Single sign-on capability
9
Not Rated
Award Lifecycle Management
Not Rated
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
8.0
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
8
8.0
Risk Repository
Not Rated
Control Management
8
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
8.0
Forecasting
8
Inventory Planning
8
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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