P21 Review
April 12, 2018

P21 Review

Matt Schron | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Prophet 21

We use it in our industrial distribution business. It is critical to our success. When most employee login they open P21 and Outlook to start their days. The biggest problem is the CRM and integration with Outlook.

Pros

  • The ability to customize the system.
  • The ease of getting to the information.
  • The network community that works so well together to find solutions to problems

Cons

  • Our suppliers have a lot more contract pricing. We are unable to connect supplier purchasing pricing contacts with selling pricing for individual accounts.
We have had to hire outside people to gain more insight and use better tool to accomplish our goals. Maybe it's a lack of knowledge or capabilities within P21, but we have not been educated on these features.
Yes - All integrations are hard.
No because it is not flexible enough to our needs long term.
  • Streamlined internal processes.
  • Pricing, doucment automation, customized solutions, CRM and Sales Dashboards
We did not select P21 because of flexibility and price.
Direct shipments to customers and the ease of creating a supplier order. Tying supplier contract and pricing back to our customer accounts.

Epicor Prophet 21 Feature Ratings

8.5
Accounts payable
8
Accounts receivable
8
Journals and Reconciliations
9
Standardized Processes
9
7.8
Billing Management
9
Cash and Asset Management
9
Budgetary Control & Encumbrance Accounting
4
Period Close
9
6.3
Inventory tracking
6
Automatic reordering
5
Location management
8
7.4
Pricing
4
Order entry
8
Credit card processing
8
Cost of goods sold
8
Order Orchestration
9
Payroll Management ()
Not Rated
4.7
Dashboards
4
Standard reports
4
Custom reports
6
6.0
API for custom integration
5
Plug-ins
7
9.0
Role-based user permissions
9
Single sign-on capability
9
Grants Management ()
Not Rated
3.5
Budgeting and Forecasting
3
Project Costing
3
Cost Capture
3
Customer Contract Compliance
5
3.0
Project Planning and Scheduling
3
Task Insight for Project Managers
3
Project Mobile Functionality
3
Definable Resource Pools
3
4.8
Bids Analyzed and Compared
4
Contract Authoring
6
Contract Repository
5
Supplier Management
4
Risk Management ()
Not Rated
3.8
Transportation Planning and Optimization
3
Transportation Execution Management
3
Fulfillment Management
4
Warehouse Workforce Management
5
Manufacturing ()
Not Rated
4.0
Forecasting
4
Inventory Planning
4
Performance Monitoring
4
Product Lifecycle Management ()
Not Rated

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