P21 Good Choice for Small Businesses
April 26, 2018

P21 Good Choice for Small Businesses

Chris Stovel | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Prophet 21

Several of our customers use P 21 to run their entire business (accounting, sales, inventory, etc). We are an Oakland based managed services provider (MSP) that supports Prophet 21. We do stuff like set up and maintain SQL server, backups of P 21, assist in user account creation and removal, installation of custom modules, upgrade the version, and support end users with our bay area IT help desk.

Pros

  • It is a single system - all in one ERP system
  • Clients seem to like it
  • It is less expensive than Salesforce

Cons

  • It would be nice if they had a SAAS billing model
  • It would be better if it was more mobile friendly and worked on an iOS App
  • It would be better if it had an updated GUI
  • It would be better if Epicor Support was better
  • P 21 seems to have a great ROI overall
  • Licence costs are below that of other solutions
I am honestly not too sure about the alternatives; I have not looked hard enough. I would take a look into Salesforce though as it is a great product.
It is well suited for businesses who need an all in one off the shelf ERP system for managing their business. It is less appropriate for higher tech firms that want the latest and greatest technology.

Epicor Prophet 21 Feature Ratings

5.9
Accounts payable
8
Accounts receivable
5
Global Financial Support
7
Primary and Secondary Ledgers
4
Journals and Reconciliations
6
Configurable Accounting
6
Standardized Processes
5
4.4
Billing Management
6
Cash and Asset Management
4
Travel & Expense Management
4
Budgetary Control & Encumbrance Accounting
4
Period Close
4
4.3
Inventory tracking
4
Automatic reordering
5
Location management
4
5.6
Pricing
6
Order entry
5
Credit card processing
7
Cost of goods sold
5
Order Orchestration
5
5.7
Pay calculation
5
Benefit plan administration
7
Direct deposit files
5
5.3
Dashboards
5
Standard reports
4
Custom reports
7
5.0
API for custom integration
4
Plug-ins
6
4.0
Role-based user permissions
5
Single sign-on capability
3
4.0
Award Lifecycle Management
4
5.3
Budgeting and Forecasting
5
Project Costing
4
Cost Capture
5
Capital Project Management
5
Customer Contract Compliance
6
Project Revenue Recognition
7
4.8
Project Planning and Scheduling
5
Task Insight for Project Managers
5
Project Mobile Functionality
4
Definable Resource Pools
5
6.8
Bids Analyzed and Compared
5
Contract Authoring
9
Contract Repository
10
Requisitions-to-Purchase Orders Integrated
4
Supplier Management
6
5.8
Risk Repository
6
Control Management
5
Control Efficiency Assessments
6
Issue Detection
5
Remediation and Certification
7
6.0
Transportation Planning and Optimization
7
Transportation Execution Management
7
Trade and Customs Management
6
Fulfillment Management
5
Warehouse Workforce Management
5
4.4
Production Process Design
6
Production Management
5
Configuration Management
3
Work Execution
7
Manufacturing Costs
1
5.0
Forecasting
2
Inventory Planning
6
Performance Monitoring
7
6.0
Proposal Management
6
Product Master Data Management
6

Epicor Prophet 21 Support

The support is some of the worst I've seen across all the 122 software vendors we work with. Everything is offshore and it is always vague answers, links to wiki's that don't apply, and when we pay for project support they charge $200 an hour for someone who works remote from Mexico to call you on a poor quality VoIP connection that isn't all that well trained and often doesn't have basic IT skills.
ProsCons
Kept well informed
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No - The sales rep has never done a good job explaining premium support and why we would benefit from it. I think it would be a great thing to buy.
Yes - We reported it, were told it is a known issue and given no real options, timeline, or way of knowing when a bug was resolved.
Ha! This one's a joke right?

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