Well balanced ERP software
April 20, 2018
Well balanced ERP software
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor Prophet 21
We use P21 across the whole company from Accounting, Purchasing, Sales, to Inventory and shipping management. On the purchasing side we use it to send POs to our vendors and on the sales side, we use it to process orders for our customers. The product is very flexible and reporting rich when paired with some third-party add-ons. It can be a little complicated and not intuitive at times, but for the most part (especially with inventory management) it gets the job done well and is flexible enough to meet our needs.
- Flexibility, the software is very flexible and customizable
- Cost-effective ERP when compared to other competing products
- Community support. Beyond P21 support, there is a strong community of users that are very helpful in solving problems and getting answers.
- Can be a little complicated at times
- Support could use a little more of a personal touch with call-in options
Yes - Although I was not here through the migration of a much more limited product, the project management, and implementation was fairly smooth from what I understand.
- Purchasing is a place where it has really shined with our organization
- Inventory management, especially in coordination with other product add-ons, is a huge help
- Order processing and customer management is fairly flexible
The other products we looked into were either cost prohibitive or overly complicated. P21 offers a fair balance.