Prophet 21 helps distributors focus on, and meet, business needs
August 24, 2018

Prophet 21 helps distributors focus on, and meet, business needs

John Suit | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Epicor Prophet 21

Our organization uses Prophet 21 across the entire organization. We are a distributor of irrigation products, with Front Counter sales as well, and Prophet 21 (P21) is used by our Counter Staff to process quotes and orders. Our Purchasing Department uses P21 to submit purchase orders from our part vendors. As well, our AR and AP Departments use P21 to both invoice customers and to pay vendors.

Prophet 21 addresses the typical problem of managing wholesale stock so that users at all facets of the organization can properly process incoming and outgoing stock, and inventory.
  • Comprehensive customization of many fields and screens
  • Offers a fairly robust API that allows external connectivity
  • Provides connectivity to Crystal Reports for improved reporting capabilities
  • Some background technologies are still a bit behind the current development technologies in the market.
  • Only started offering a Web-based front end to Prophet 21 in the past year, and it still has a number of limitations not present in the client-based program
  • When new iterations/version are released, there are often significant bugs that require opening Support Requests
  • Epicor (P21) Support is still not the most responsive or efficient
Yes, overall, we have benefited from the various tools and capabilities provided by Prophet 21. By using an integrated solution, it makes it easier and much more efficient to follow the workflow from initial quoting and/or Order Entry, through invoicing and payment. As well, the Inventory and Warehouse features allow us to easily identify stock needs and demand, and to order from our Vendors to meet such demand. We can use reports of the products with the most 'hits' and sales periods to ensure our warehouses are stocked appropriately during peak demand.
Change management was a minor issue with the implementation - We have used Prophet 21 since 2006, so the only real implementations we have done since have been upgrades to the product. That being said, significant upgrades do require appropriate testing and user training before implementing 'live.'
We actually paid for Epicor's ECC product back in 2016, but the System Administrator was never able to successfully get it set up here. I was tasked with getting it set up late last year, but, to be honest, Epicor would not offer Implementation Assistance without charging us by the hour, so it is currently on hold as we dispute that with Epicor.
  • It is clear that using Prophet 21 has allowed us to more efficiently manage our Sales and Ordering processes
  • Using the Purchasing and Inventory Management features have allowed is to successfully maintain appropriate stock levels at our various branches
  • By providing a means to view previous years' sales and purchasing trends, our staff can order stock when vendors offer special pricing or volume discounts
Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)

Epicor Prophet 21 Feature Ratings

Accounts payable
8
Accounts receivable
8
Global Financial Support
7
Primary and Secondary Ledgers
5
Intercompany Accounting
5
Localizations
6
Journals and Reconciliations
5
Enterprise Accounting
5
Configurable Accounting
6
Centralized Rules Framework
6
Standardized Processes
7
Automated Invoice Processing
7
Shared Services Payments
7
Billings Management
7
Customer Receipt Applications
7
Customer Collections
7
Revenue Recognition
7
Cash Management
7
Asset Management
7
Travel & Expense Management
4
Budgetary Control & Encumbrance Accounting
7
Period Close
8
Transactions Tax
8
Subledger Reconciliations
7
3rd Party Accounting Systems
6
Inventory tracking
9
Automatic reordering
8
Location management
9
Manufacturing module
7
Pricing
8
Order entry
9
Credit card processing
8
Cost of goods sold
8
Order Orchestration
8
End-to-end order visibility
8
Order exception Resolution
8
Dashboards
8
Standard reports
7
Custom reports
8
API for custom integration
8
Plug-ins
7
Role-based user permissions
9
Single sign-on capability
9
Transportation Planning and Optimization
7
Transportation Sourcing Management
7
Transportation Process Integration
7
Transportation Execution Management
7
Freight Payment Automation
7
Trade Management
7
Trade Regulatory Compliance Management
7
Customs Entry Management
7
Customs Document Management
7
Customs Document Collaboration
7
Fulfillment Management
7
Inventory Visibility
8
Warehouse Workforce Management
8
Forecasting
7
Inventory Planning
7
Multi-tier Supply Chain Planning
7
Performance Monitoring
7