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Using ETO for data driven decisions
Updated February 25, 2019

Using ETO for data driven decisions

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETO by Social Solutions

ETO is our electronic record keeping system for our non profit with more than 22 programs and 115 users. It allows us to better tell our story through data. ETO addresses out ability to determine areas of growth and retraction in programs and staff. The ability to use date to drive decisions has been helpful for our agency.
  • Allows our users a place to report their daily activities with our neighbors
  • Allows our agency to have data to drive decisions in staffing, programming, and expansion
  • Allows our agency to share our work with funders, donors, and staff
  • Allow our agency to dive deeper into data to identify trends in population and services
  • Staff reports that sometime it is not easy to use when trying to do multiple data entry points with neighbors during the same visit
  • I would like to see an easier way to create reports using the legacy platform
  • Customizing reports for export to other databases
  • It has allowed us to begin to design agency wide data points to report
  • It has helped share our data with more people
  • It has allowed for data driven decisions.
None
Being able to use a database is better than not. Meaning there are still nonprofit agencies that are not using databases, and ETO is a great solution. When speaking with other agencies that do not have a database in place, I always suggest Social Solutions as an option for them when determining their data needs.

Using ETO by Social Solutions

115 - Nonprofit program staff uses ETO for case management. ETO is used for daily documentation of services provided to clients as well as help guide the work of the staff. It is used for measuring our clients movements through a variety of programs and services we provide. The ETO users are front line staff and their managers.
3 - The Outcomes team currently has three members, two data analysts and an outcomes manager. The skill set of the team is varied in technical skills, but all have a desire to serve people, can conduct trainings, and are able to explain technical verbiage into every day language.
  • Data analysis
  • Report generation
  • Staff management
  • Created a quarterly assessment that allows to see a snapshot of our neighbors
  • created an quarterly impact report distributed to donors and funders
  • Worked with development to be create a more accurate annual report
  • As a way to visualize our data
  • Having non direct service programs enter data
Social Solutions has been great for our organization. It has allowed us to not only report on data, but to dive into it to see trends and give snapshots of the current status of our neighbors. Social Solutions has been helpful in getting us to see additional ways we can use our data and ways that it is easier for front line staff to use this tool.

Evaluating ETO by Social Solutions and Competitors

Yes - Social Solutions replaced a variety of products that programs individually used to track data. Our programs each using differing ways to track data from spreadsheets to smaller data bases. Social Solutions allows us to have our data in a centrally located place where all can have access. It has been helpful.
  • Product Features
  • Product Usability
  • Third-party Reviews
The most single important factor in our decision was to to be able to use product features and the usability for staff. We wanted a system that would allow staff to enter the majority of their work into one system that they can use on a daily basis. It has been a good decision for us.
I am not sure. We have been Social Solutions users for some time and the idea of changing databases is to be honest quite scary. In the process of updating to TouchPoints we involved all programs and their staffs to insure that the new processes would not cause more upheaval than need be.