ETO in a Midsize Non-Profit
March 29, 2019

ETO in a Midsize Non-Profit

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETO by Social Solutions

We use ETO as a case management system for our families. We use it across the entire organization. It allows us to compile and report on all case notes associated with individuals and families. These notes start when we perform our initial intake response and follow them through treatment and follow up sessions.
  • Custom reporting allows for almost unlimited reporting options.
  • The ability to create your own touchpoints means you can capture any data point you wish.
  • Available webinar training sessions for administrators and reporting training.
  • Still not browser neutral (requires Internet Explorer)
  • Almost too much customization involved in reporting and administration. Definitely requires a dedicated admin to effectively use this software in the organization.
  • High turnover in the account manager and customer relations team.
  • It has saved us time in terms of putting together reports for internal use and for external funders.
  • Better accountability for gathering information.
  • Given the monthly cost of the system we are probably paying too much but the cost of switching to another piece of software doesn't quite justify a move yet.
When we made our decision several years ago Social Solutions had just acquired Apricot. At that time it was recommended to use ETO based off our revenue stream. However, it seems like Social Solutions has put in a lot more time and effort into Apricot over ETO and it seems more modern and user friendly. I think it is worth a second look once our contract expires.
Microsoft Exchange, Kaseya Virtual System Administrator (VSA)
It is a powerful tool for non-profits of a larger size but a dedicated admin is a must. Smaller organizations without a dedicated admin would be better served by a different product.