ETO Review
December 28, 2018

ETO Review

Harmesh Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETO by Social Solutions

ETO is being used in province-wide shelters of our organization. ETO is being used to track client data for our programs and is allowing us to use that data to make decisions, primarily at the intake, follow up, exit, referrals and consultation level. We are using it to track the data on social issues of homelessness, health care, employment and to track the use of public services on social issues.

Pros

  • ETO is good in capturing the variety of data that can give us more ways to understand what is happening with the participants we serve.
  • The referral system within ETO allows us to make easier referrals between programs and track how often that occurs, tracking the follow up in consultation etc.
  • Participant dashboards are customization and can be very helpful for direct service providers in serving their participants.

Cons

  • Customer service has gotten a little better recently, but overall our experience up to this point has been pretty bad .Turn around on issues is really bad and sometimes takes forever to get a resolution.
  • No proper documentation or manuals available.
  • Training is not free even if you pay tons of $$ for software.
  • It is helpful to collect useful data.
  • The actual use of public services by non-profit clients.
Tracking clients and progress with follow-ups, good case management suite.

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