1. Home
  2. Quality Management System Software
  3. ETQ Reliance QMS Reviews
  4. User Review of ETQ Reliance QMS
ETQ Reliance - A great tool to rely on for quality document management
April 13, 2020

ETQ Reliance - A great tool to rely on for quality document management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETQ Reliance

ETQ Reliance is used in our organization across multiple franchises. It creates a unified platform across the Global Surgery business unit to create and manage CAPA-related activities, Audits, Nonconformance, Receiving Inspection, and Change Request and Issue Tracking. It is essentially used to document and track all ongoing and completed activities that are critical to the maintenance of our quality system.
  • Very good compartmentalization of document attributes. Each quality document created is automatically assigned a unique number, and allows a user to designate particular Opco sites, document owner, and business unit.
  • Toolbar for quick access to useful document functions including Copy Links, Export to Excel, and PDF Print View. This allows for easier tracking of an entire library of quality documents.
  • Customizable access permissions and intuitive layouts. The web interface allows you to optionally show phase tracking in Access Control, track assignments by due date, and assign specific user groups different access permissions to sub-applications.
  • Troubleshooting any user issues. This does not come up often, but customer service can take several days to resolve a user-related issue.
  • Limited data visualization options. Charting functionality within the web interface would enhance the web user experience. Charting and analysis is instead more easily done after exporting data to Excel or other third-party software.
  • Limited integration with e-mail and other software tools. Functionality to quickly draft reminder e-mails to document owners would be a useful feature. Also, allowing communication with internally developed software platforms would enhance usability.
  • Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
  • Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
  • Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.
The quality of support is great. In my experience, the staff is very friendly and understanding, the timeliness is good but could use some improvement. With this software supporting a critical business need, the time window for troubleshooting issues is usually very small. Issues are typically resolved within a week, but would be more beneficial if resolved more quickly.

Do you think ETQ Reliance QMS delivers good value for the price?

Yes

Are you happy with ETQ Reliance QMS's feature set?

Yes

Did ETQ Reliance QMS live up to sales and marketing promises?

Yes

Did implementation of ETQ Reliance QMS go as expected?

Yes

Would you buy ETQ Reliance QMS again?

Yes

ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit.
For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.