ETQ and Integrated Management System Solution
April 09, 2020
ETQ and Integrated Management System Solution

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ETQ Reliance
ETQ is a perfect solution for our Integrated Management Systems. We are ISO certified for Quality 9001, Food Safety 22002-1, Safety 45001 and Environmental 14001. It allows us to manage all of our requirements seamlessly and links from one module to another. It's a solution for not only document control, task management, safety reporting, on hold/non-compliance tracking, etc., but is completely customizable to our business needs.
Pros
- Document control: love the workflow process.
- On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
- Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
- Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.
Cons
- Troubleshooting: resolution takes a long time and is not always conducive to our business practices.
- Notification of patches: I would love to have an option for automatic updates like Windows so we always have the latest version.
- We started with ETQ Verse and it was a perfect way to get everyone acclimated to the software. There are both positive and negative adjustments that had to be made with the upgrade to ETQ RELIANCE. The ROI is almost immediate, so overall it has been a great upgrade for our business.
Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
Do you think ETQ Reliance QMS delivers good value for the price?
Yes
Are you happy with ETQ Reliance QMS's feature set?
Yes
Did ETQ Reliance QMS live up to sales and marketing promises?
Yes
Did implementation of ETQ Reliance QMS go as expected?
Yes
Would you buy ETQ Reliance QMS again?
Yes
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