A user's perspective
November 18, 2020

A user's perspective

Tómas Gíslason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Everbridge IT Alerting

112 Neydarlinan (911 equivalent) is responsible for alerting the population in case of disasters threatening an area. So in case of a threat such as an oncoming hurricane, avalanche, euruption or release of dangerous chemicals, the operators at 112 select an area, and send a warning to the affected poipulation, advising them on the action to take.
We can use the solution to alert all currently present in an area, as well as defining a geofence and setting a period of validity, during which all new arrivals in an area will be warned.
  • Easy to use
  • Multiple language support
  • Alerts to Icelandic travellers abroad
  • The reporting mechanism could use some improvements
  • I would like to see IP devices within the area also receiving messages
  • Common alerting protocall to use on sending alerts to roadsigns and kiosks and such
  • The government has the duty to equip itself with a mechanism to warn its people. It has allocated that duty to us, and we have chosen Everbridge to provide us the tool for that duty. It is very well suited to fulfill that role.
I have reviewed quite a few at conferences, but none to the depth of installation and use.
I would really like to have easier reporting. What warnings were issued, when, and received by how many, by operator or area etc..
The support team has been very supportive, but there is only so much they can do, and of course sometimes things take a bit too long for my impatience.

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Targeting people (or their SIM cards to be specific) in a specific area and warning them about a hazard in their neighbourhood is the intended use, and it executes that perfectly. In addition we have implemented the traveller alert where we can send messages to all Icelandic SIM cards present inside another Country (another Country code), and send them messages about f.ex. terrorist attack and provide guidelines about where they shoud seek assistance if needed. A slight minus here is that you can only address entire countries, where it might be useful to have next level of area codes.