Industry standard for nonprofits - can't live without it!
August 02, 2022

Industry standard for nonprofits - can't live without it!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EveryAction

EveryAction is our master database that serves our unique needs as a nonprofit. In addition to storing data for thousands of contacts, EveryAction collects donations through online forms and provides templates for professional email campaigns.

Pros

  • Targeted email campaign
  • Donation tracking
  • Bulk upload
  • Donation forms

Cons

  • MyList function
  • Search by organization/company, not just name
  • Saves money by consolidating email campaigns, donation collection, and contact data base into one service.
  • Time saving
A little difficult to learn for first-time users. Has a learning curve.
System is almost always up and running.
EveryAction allows us to store contact data, send targeted email campaigns, and collect donations for/from thousands of contacts. It allows us to easily contact and track various subgroups of our constituents and partners.

Do you think Bonterra EveryAction delivers good value for the price?

Yes

Are you happy with Bonterra EveryAction's feature set?

Yes

Did Bonterra EveryAction live up to sales and marketing promises?

Yes

Did implementation of Bonterra EveryAction go as expected?

Yes

Would you buy Bonterra EveryAction again?

Yes

EveryAction is better for storing large amounts of information (hundreds of thousands) in one place. EveryAction also has targeted email campaign capabilities which Airtable does not.
EveryAction is the gold standard for Customer Relationship Management in the nonprofit sector.

EveryAction Support

I had to contact support staff to resolve some administrator permission issues and they contacted me within 1-3 business days, resolving the issues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Did not because we have not had issues that required it.
Received response and resolution within 3 business days.

Using EveryAction

Requires some time to learn the features and understand the platform. Not super intuitive by itself- need to watch tutorials and guidance.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Difficult to use
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • Quick search function
  • Targeted emails
  • Bulk upload
  • My list
Yes, but I don't use it

Comments

More Reviews of Bonterra EveryAction

  1. Home
  2. Nonprofit CRM Software
  3. Bonterra EveryAction Reviews
  4. User Review of Bonterra EveryAction