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Airtable

Score8.6 out of 10

822 Reviews and Ratings

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What is Airtable?

Airtable is a project management and collaboration platform designed to enable content pipelines, product management, events planning, user research, and more. It combines spreadsheet,database, calendar, and kanban functionality within one platform.

Categories & Use Cases

Media

1 / 5

Key Features

Learn about the best (and worst!) features Airtable has to offer, as determined by TrustRadius' reviewers.
Based on 822 ratings of Airtable's features
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Top Performing Features

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 9

  • Support for Waterfall Methodology

    Waterfall methodology is a tradition development method that is linear and sequential.

    Category average: 8

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 7.9

Areas for Improvement

  • Budget and Expense Management

    Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.

    Category average: 7.7

  • Email integration

    Email integration allows work requests to be made directly from email.

    Category average: 7.6

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 7.8

Reviews

What users are saying about Airtable.
View all reviews

Make Better Use of your Spreadsheets with Airtable

Incentivized
Adam MontgomeryView profile
Energy Efficiency Account Manager in Engineering at TRC Companies, Inc. (51-200 employees employees)

Pros

  • There are some really strong pre-made templates, especially in the sales offerings (CRM, Pipeline).
  • It is so simple to add photos, documents, and multimedia, to spreadsheets (this is a feature that our team loves).
  • The collaboration features allow our departments to easily work together and better manage our teamwork.

Cons

  • The Advanced features seem a little intimidating and we haven't found easy ways to integrate them into our workflow. For example, my team does not use the app features, like scripting, page designer, chart, and pivot table, mainly due to the fact that we are not accustomed to using tools like these in our day-to-day workflows.
  • Copy and pasting from Excel files (and also exporting to Excel) can at times be a pain. When trying to copy and paste data from Excel to Airtable, the data can sometimes be displayed differently. Occasionally, we have to manipulate the data a little after it has been pasted to Airtable to make it appear as it did in Excel.
  • There have been some complaints on the performance and layout of the mobile version. Many of the desktop views that my team prefers are not available on the IOS app so we are not as familiar with the layout and navigation of the mobile version.

Most Important Features

  • We really like the ability to format the layout of our data into different views. The different views allow us to access and manipulate the data for our workflows.
  • The existing templates were incredibly helpful and gave our team a place to begin when organizing our data.
  • We like that we are able to pull from multiple sources of data into Airtable and how that data is synced into an aggregate view.

Return on Investment

  • It has really helped us move customers through the sales process more quickly and with better service.
  • It allowed us to cut down on the multiple spreadsheets floating around our office, which means our teams [wastes] less time looking for the latest spreadsheet.
  • Our teams collaborate better and [are far] more [efficient] with Airtable (it has eliminated redundant tasks in some of our processes).

Alternatives Considered

Asana

Other Software Used

Asana, monday.com, Trello

Airtable is a flexible and powerful tool for any business.

Incentivized
Verified User
Project Manager in Product Management (11-50 employees employees)

Use Cases and Deployment Scope

Tracking tasks for software development is my primary use, but the company also uses it to track inventory of computers and software, new hire status, from interview to termination. We've also used it for project management and project budgeting. We started out with a few small use cases but grew to be more dependent on Airtable as we became more familiar with its value. Now, we rely on its integration and use it like second nature.

Pros

  • Integrate with 3rd party applications.
  • External data entry via forms.
  • Tracking tasks across small to large team sizes.
  • Offers value without bloat.

Cons

  • Some automations could be easier to duplicate without loss of data.
  • Views could be sharable and deleted more easily.
  • Kanban views should be more customizable in appearance, size, fields, density of data.

Return on Investment

  • Increased communications across leadership and upper management.
  • Decreased the time it takes to hire new employees by increasing communication and organizing feedback effectively.

Usability

Alternatives Considered

Jira Software, Autodesk ShotGrid, Asana and Trello

Other Software Used

Slack, Miro

Best database app for internal use

Incentivized
William NuttView profile
Founder + Chief Strategist in Professional Services at Nutt Labs (1-10 employees employees)

Use Cases and Deployment Scope

Structuring data is crucial, and Airtable is the best app for it. I use it as a single source of truth for finances (accounts and transactions), as a CRM (people, organizations, and form submissions), and much more. Paired with its powerful databases, it also offers robust automation capabilities, which I use for sending personalized auto-responses and much more.

Pros

  • Structuring information
  • Automation with structured information
  • Interface for interacting with information

Cons

  • It's only for internal use because it supports neither custom domains nor custom code. That's an Achilles heel

Return on Investment

  • Saves immeasurable time
  • Secures information from human vulnerabilities
  • Keeps information accurate

Usability

Alternatives Considered

Notion, Coda and Google Sheets

Other Software Used

Notion

Useful toll for elimination of repetitive tasks and setup automations

Incentivized
Fabio Belchior
Director Customer Excellence in Customer Service at Indie Campers (201-500 employees employees)

Use Cases and Deployment Scope

We use a tool that helps us streamline the communication flows with teams not using the Global CRMs. Mainly to report specific key actions that need to be done daily or important escalations that need to be completed within a short SLA and in a structured way. Is also a tool make announcements to different audiences across the company, and a repository of actionable data.

Pros

  • Automated emails with a simple click
  • Good space storage shared between teams
  • Easy to design structured approaches with cross functional teams

Cons

  • Is not so easy to integrate with other CRMs
  • Better account support for small accounts
  • Should be easier (low code) on setting up automation

Return on Investment

  • Eliminated repeated tasks on document processing
  • Automated template emails that are now being sent in bulk
  • Organized they way announcements are being made to the operational team

Usability

Alternatives Considered

Zendesk Chat and Talkdesk

Other Software Used

Atlassian Jira

Functional yet neat

Ayushi D LalView profile
Founder/Webflow Developer in Information Technology at Cereal Club (1-10 employees employees)

Use Cases and Deployment Scope

I use it to organise project data, timelines, and time tracking for projects to share with clients for invoicing ⚡

The Product not only organises my data in a functional way, but also makes it look visually clean and professional. Plus it is easy to maintain, share and coordinate info.

Pros

  • Data management and visual presentation through its interface
  • Facilitates automation of data through its apps
  • Helps manage projects, timelines and schedules

Cons

  • Expensive in terms of pricing. A lot of features are restrictive on the free plan. Like storage is limited.
  • Lack of inter-workspace logic to connect data
  • Has a steep learning curve and slow user support system.

Return on Investment

  • It has made my client pitches and communication more professional and easily comprehensible.
  • Given the limited storage on the free plan, I have had to sometimes move data.

Usability

Alternatives Considered

Google Sheets

Other Software Used

Zapier

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