Gets the job done but has some issues
February 29, 2020

Gets the job done but has some issues

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with FileMaker Pro

We use FileMaker Pro (KeyStone) to maintain schedules and keep employee records. It allows us to maintain a large amount of information in one space and has the capability to run a variety of reports and other features that are useful to me. It is being used by only a few individuals across a number of different departments.

Pros

  • This program is able to store a large amount of information that is easily accessible.
  • This program can run a variety of reports that can be helpful with my everyday tasks and projects.
  • This program has very easy search functions.

Cons

  • This program can be difficult if you have an environment that is distracting because it does confirm changes. They are automatically saved.
  • This program can be frustrating when entering data in multiple fields because the tab button does not send you to the next field, it jumps around.
  • It has allowed us to integrate multiple forms of data in one platform for different departments.
  • Allows us to track things like training and education.
The only other program I have used that has any type of similar functionality is ADP Workforce Now. I would prefer ADP Workforce Now overall because it is more user-friendly and can also accept tons of data, run reports, and more. However, FileMaker Pro has functionalities specifically for scheduling that is useful to us as a school that ADP cannot offer.
I have defaulted my rating to a 10 because I have never had to contact customer support. This may be a question that is more appropriate for our IT department. I do not have any personal first-hand knowledge or experience dealing with the customer service department of this software at this time.

Do you think Claris FileMaker delivers good value for the price?

Not sure

Are you happy with Claris FileMaker's feature set?

Yes

Did Claris FileMaker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Claris FileMaker go as expected?

I wasn't involved with the implementation phase

Would you buy Claris FileMaker again?

Yes

This program is well suited for companies or individuals who are looking to hold a bunch of data in one place and need to keep it organized. I'd say it is most appropriate for larger organizations but could be useful anywhere there is a Human Resources Department, especially. Overall, it is useful but frustrating at times.

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