Failed implementation...
Marie Roake | TrustRadius Reviewer
Updated December 06, 2017

Failed implementation...

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Financial Edge NXT

Once implemented, it will be used organization-wide. We attempted to convert to Financial Edge NXT a year ago... unfortunately, we still have not converted even though we are paying for NXT. There were issues between host sites... Orange County moving to Boston... I was told that we could test NXT in the hosted environment prior to converting. Once our data was uploaded, I was then told that we could only test in FE on the cloud... not NXT until our live convert. In testing with FE, we found there is a huge lag in processing time as opposed to having the data processing locally. Because it had taken so long I was facing an audit and did not want to have to manage a software conversion during an audit... The final audit report just came back so now we can proceed to convert to NXT... Our development office went live on RENXT in July and find that the processing time is also painfully slow...
  • n/a - have had trouble with conversion
  • n/a - have had trouble with conversion
  • n/a - have had trouble with conversion
  • eliminate processing delays. Per our IT dept, the issue is not on our side.
  • better follow up by implementation.... WE ARE STILL NOT IMPLEMENTED!
  • renewal team wasn't aware of switchover and received billings for NON NXT renewals... took a long time to get resolved.
  • signed a multi-year agreement in Oct 2016... As of Dec 2017, FE NXT conversion has not yet happened...
  • Operational efficiency
  • Improved data accuracy
  • Improved insight into your organization's performance
  • Better ability to report to funders and key stakeholders
  • Faster month-end process
  • Increased scalability due to cloud deployment
  • Reduced IT expenditure due to cloud deployment
as mentioned previously, the implementation stalled.
We use Raiser's Edge, Financial Edge, Student Billing, Bookstore Manager... Our education administration moved away from Education Edge/Net Classroom this year and decided to go to Powerschool. Not having the integration with Student Billing has been an added burden to the business office. On a test basis this year we used Smart Tuition and are VERY unhappy with it. PLEASE do not take Student Billing away. Smart Tuition does not come close to fulfilling our needs.
just Financial Edge...
I gave it a "1", because of the fits and starts and then fail in our implementation. Although we haven't had the opportunity to actually use it yet, what I do like is the ability to switch back to the FE view - this will allow staff to learn the system easier. I do appreciate that care is taken to write each module gradually and get the kinks worked out. There are very few FE NXT classes for my staff to take online even though we have purchased "Learn Everything". I am hopeful that my dashboards, queries, and reports do not go away when we do go live on FENXT. I am hopeful that our admin team will find it easier to navigate view only through FENXT...

Financial Edge NXT Feature Ratings

Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Fixed asset management
1
Multi-division support
1
Electronic tax filing
1
Pricing
1
Cost of goods sold
1
Dashboards
1
Standard reports
1
Custom reports
1
Plug-ins
1
Role-based user permissions
1
Single sign-on capability
1