Good for time tracking and billing, but not document management
December 06, 2019

Good for time tracking and billing, but not document management

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Firm Central

We use Firm Central for billing purposes only. We had used it for case management but the document management function did not work well so we scaled back the functionality in the system to better suit our needs.
  • Time tracking.
  • Billing.
  • Easy access to Westlaw.
  • Uploading documents.
  • Viewing documents.
  • Collaboration on documents.
  • Tracking time was positive.
  • Cost us money to switch document management systems.
  • Loss of time/work product with document management functions.
We moved away from Firm Central for document management and are considering these other platforms but have not made a decision yet and instead are using in-house options.
I have not had to use support.

Do you think Thomson Reuters Firm Central delivers good value for the price?

No

Are you happy with Thomson Reuters Firm Central's feature set?

No

Did Thomson Reuters Firm Central live up to sales and marketing promises?

No

Did implementation of Thomson Reuters Firm Central go as expected?

No

Would you buy Thomson Reuters Firm Central again?

No

Firm Central works well for billing and tracking time, plus it's a nice place to have all of your cases organized but it is not good for case management. However, the limitations on document management make it impossible to rely on and to use well.