Name: Thomson Reuters Firm Central
Rating: 5 (2 reviews)
Author: Thomson Reuters

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Development

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Document Management

Intellectual Property (IP) Management

Meeting Management

Enterprise

Accounting

Blockchain Payments

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Referral

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Change Management

Cloud Migration

Cloud Storage

Continuous Delivery

Database-as-a-Service (DBaaS)

DevSecOps

Fraud Detection

IT Alert Management

IT Professional Services

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Server Virtualization

Software-Defined WAN

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Channel Management

Content Management

Email Marketing

Headless CMS

Marketing Attribution

Marketing Automation

Referral Marketing

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security

Aviation

Camp Management

Construction Takeoff and Estimating

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Population Health Management

Vertical-Specific

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Users recommend comparing Firm Central with other billing services to ensure it fits the firm's needs for ease of access to payment and client information. They also suggest considering alternatives like MyCase. Improved customer support is desired, though positive experiences with tech support are mentioned. Outlook integration and the cloud-based structure are praised for their ease of use. Users recommend thoroughly evaluating if Firm Central meets their requirements before making a purchase decision to avoid any potential issues.

Users of Thomson Reuters Firm Central have found the software to be a valuable tool for streamlining their legal practice. With features such as docketing, trust accounting, case management, and a legal research repository, this product solves numerous business problems that lawyers and legal professionals face on a regular basis. 

One key problem that this software addresses is the need for efficient billing services. Users appreciate the ability to have multiple billing employees access the system simultaneously, ensuring that invoicing and billing processes can be completed in a timely manner. This eliminates any delays or bottlenecks in the billing process, improving overall efficiency and client satisfaction.

Another significant benefit of using Thomson Reuters Firm Central is the convenience it offers in terms of file sharing and collaboration. The virtual online portal allows users to work on files simultaneously, making it easy to share information and collaborate with colleagues. This eliminates the need for physical file sharing and reduces the risk of misplacing important documents. Additionally, the cloud-based data saving feature is highly valued by users as it provides them with the flexibility to potentially access their files from anywhere, including from home or during trial.

Furthermore, this software enhances organization and efficiency by providing easy access to client files for everyone working on them. Gone are the days of flipping through paper files to find necessary information. With Thomson Reuters Firm Central, relevant documents are just a few clicks away, allowing for seamless access and improved productivity.

Overall, Thomson Reuters Firm Central solves various business problems faced by legal professionals by offering robust features for docketing, trust accounting, case management, and a legal research repository. It addresses issues related to billing services, file sharing and collaboration, as well as organization and efficiency in accessing client files. By streamlining these processes and providing a reliable and user-friendly platform, this software proves to be an invaluable asset to any legal practice.

Time Tracking: Users have found Firm Central to be fantastic for accurately tracking hours, with features that allow for setting time as billable or non-billable and providing daily and weekly summaries. Some users appreciate the reminder feature which helps them keep track of additional time needs.

Integration with Westlaw: The integration of Westlaw on the Firm Central homepage is highly appreciated by users, as it allows for easy access to legal research and enhances the overall user experience. This feature saves users time and effort in switching between different platforms.

Excellent Customer Service: Customers have had a positive experience with the customer service provided by Firm Central. They describe it as great, indicating that the support team is responsive and helpful in addressing any queries or issues that arise.

Low storage capacity: Some users have expressed frustration with the abysmally low storage capacity of Firm Central, which is a major drawback for those who need to store large amounts of data.

Lack of mobile app: Several reviewers have mentioned the inconvenience caused by the lack of a mobile app for accessing Firm Central on their mobile devices. This limitation makes it difficult to access important information while on the go.

Difficulties in tracking client payments: Users have found it challenging to track client payments and determine outstanding balances quickly within the Firm Central system. This inefficiency can lead to delays and errors in financial management processes.

Thomson Reuters offers Firm Central, a law practice management, time management platform, and legal billing solution touting integration with Westlaw.

Clio is web-based legal practice management software for solo practitioners and small firms. It is designed to replace multiple different systems (like document management, case management, and accounting software) to streamline the amount of technology that small firms need to manage.

EasyStart

Clio Grow

Essentials

Advanced

Complete

Basic

Thomson Reuters Firm Central

Law Practice Management

Likelihood to Recommend

Support Rating

Thomson Reuters

Microsoft 365 Business Premium

Microsoft Teams

Senior Paralegal

Thomson Reuters Firm Central 2021-09-27 08:23:43

Microsoft 365

Firm Central 2019-12-06 08:23:23

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Uploading documents

Time tracking

Easy access

Client portal

Home

Law Practice Management Software

Firm Central

Firm Central is used across the entire firm for law firm client management and formbank

legal calendering
mobile usage geatures
secure client portal
document managment

ease of portal access
form bank being easier to modify
integrations with other programs

billing
electronic billing
document management

average cost compared to other programs
some other programs offer more features for same cost
other programs integrate with outside platforms better

Clio, Microsoft 365 Business Premium, Microsoft Teams

We use Firm Central for billing purposes only. We had used it for case management but the document management function did not work well so we scaled back the functionality in the system to better suit our needs.

Time tracking.
Billing.
Easy access to Westlaw.

Uploading documents.
Viewing documents.
Collaboration on documents.

Tracking time was positive.
Cost us money to switch document management systems.
Loss of time/work product with document management functions.

Firm Central

Overview

What is Firm Central?