Icici card payment machine - it was really bad experience.
October 26, 2021

Icici card payment machine - it was really bad experience.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with First Data - ICICI Merchant Services

  • machine works decent
  • [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
  • Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.
  • connectivity
  • charges
  • They charged 4x more than what they informed us.

Do you think Fiserv (First Data) - ICICI Merchant Services delivers good value for the price?

No

Are you happy with Fiserv (First Data) - ICICI Merchant Services's feature set?

No

Did Fiserv (First Data) - ICICI Merchant Services live up to sales and marketing promises?

No

Did implementation of Fiserv (First Data) - ICICI Merchant Services go as expected?

I wasn't involved with the implementation phase

Would you buy Fiserv (First Data) - ICICI Merchant Services again?

No

Worst service [in my opinion]. We have to follow up and check every day for charges. They charge 2x to 5x the amount of money that we pay annually. You need to follow up 10 times to get charges reversed. Whoever is business can't follow up their team for unnecessary charges and check emails all the time for additional unreasonable charges they impose on us. We lost our peace of mind with icici machine for payments. No use how many times you talk to their team [in my experience]. It's a very unethical business practice to charge customers high.