Five9 is not a 10
April 30, 2020
Five9 is not a 10
Score 1 out of 10
Vetted Review
Verified User
Software Version
Blended
Modules Used
- Five9 Dialers
- Five9 Omnichannel
Overall Satisfaction with Five9
We used to use Five9 in our office to manage our customer contacts. The system is slow, clunky, and not intuitive at all. Calls would be dropped often. There was also a regular problem with the servers going down and being unavailable. Overall, we ended up switching to a different program because of all the problems with Five9.
- Voicemails were easy to transfer
- Web-based
- Nice colors
- Unstable servers
- Poor customer service
- Clunky user interface
- Customer complaints
- Employee complaints
- Lost productivity
Do you think Five9 delivers good value for the price?
No
Are you happy with Five9's feature set?
No
Did Five9 live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Five9 go as expected?
I wasn't involved with the implementation phase
Would you buy Five9 again?
No