FIve9 For The Win
April 22, 2020
FIve9 For The Win
Score 9 out of 10
Vetted Review
Verified User
Software Version
Blended
Modules Used
- Five9 Dialers
- Five9 IVR
- Five9 Call Recording
Overall Satisfaction with Five9
We use Five9 to track all of our inbound and outbound dialing. In digital marketing, we dive more into the data than most other departments. I use it most commonly for dispositions and to listen to call recordings in order to identify trends. We often use it to identify which campaign certain calls are coming in on.
- Recordings
- Disposition Reporting
- Dial Attempt Reporting
- More specified search fields
- Custom Reporting to be more simplified
- Overall positive impact
- Positive tracking solution
- Invoca and LeadsPedia
While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came through at all, it will be seen in Five9.
Do you think Five9 delivers good value for the price?
Yes
Are you happy with Five9's feature set?
Yes
Did Five9 live up to sales and marketing promises?
Yes
Did implementation of Five9 go as expected?
Yes
Would you buy Five9 again?
Yes