FIve9 For The Win
April 22, 2020

FIve9 For The Win

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Five9 Dialers
  • Five9 IVR
  • Five9 Call Recording

Overall Satisfaction with Five9

We use Five9 to track all of our inbound and outbound dialing. In digital marketing, we dive more into the data than most other departments. I use it most commonly for dispositions and to listen to call recordings in order to identify trends. We often use it to identify which campaign certain calls are coming in on.
  • Recordings
  • Disposition Reporting
  • Dial Attempt Reporting
  • More specified search fields
  • Custom Reporting to be more simplified
  • Overall positive impact
  • Positive tracking solution
While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came through at all, it will be seen in Five9.
We have our own Five9 admin support team at my company, and they are always very knowledgable and have always answered any questions I've had. I've never had a Five9 issue gone unsolved.

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Did Five9 live up to sales and marketing promises?


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Five9 is great for dispositions and reporting of all kind. It is not as well suited for keeping track of affiliate commissions, or key press logic.

Five9 Feature Ratings