FIve9 For The Win
Anonymous | TrustRadius Reviewer
April 22, 2020

FIve9 For The Win

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Blended

Modules Used

  • Five9 Dialers
  • Five9 IVR
  • Five9 Call Recording

Overall Satisfaction with Five9

We use Five9 to track all of our inbound and outbound dialing. In digital marketing, we dive more into the data than most other departments. I use it most commonly for dispositions and to listen to call recordings in order to identify trends. We often use it to identify which campaign certain calls are coming in on.
  • Recordings
  • Disposition Reporting
  • Dial Attempt Reporting
  • More specified search fields
  • Custom Reporting to be more simplified
  • Overall positive impact
  • Positive tracking solution
While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came through at all, it will be seen in Five9.
We have our own Five9 admin support team at my company, and they are always very knowledgable and have always answered any questions I've had. I've never had a Five9 issue gone unsolved.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

Five9 is great for dispositions and reporting of all kind. It is not as well suited for keeping track of affiliate commissions, or key press logic.