Great dialing program to increase productivity
Alora Valadez | TrustRadius Reviewer
March 23, 2018

Great dialing program to increase productivity

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Outbound

Overall Satisfaction with Five9 Predictive Dialer

My department used Five9 Predictive Dialing for making calls to potential donors. This really helps our department go through more calls, less down time, and increase dials and productivity.
  • It dials more records in less times. It eliminates the no answers, so it allows are callers to spend better use of their time than sitting around listening to ringing or dead air.
  • Sometimes, the dialer doesn't allow the record to ring long enough or doesn't send the call to the caller fast enough.
  • Also, it can be difficult at times for the dialer to detect the voicemails or fax machines.
  • The positive impact is that we can get through more calls which makes it easier to meet deadlines and move on to other work.
  • The negative impact is that is can increase complaints due to no answers or delayed answering.
It's great for when you need to increase productivity and increase dials.

It needs work when dropping unnecessary calls. On more sensitive records, it is better to set it up as manual.