FixMe.IT - Easy support, quick connect, full featured.
March 29, 2018

FixMe.IT - Easy support, quick connect, full featured.

Mark Fredericks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FixMe.IT

We use FixMe.IT for customer support service, installation, and demos.
  • It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
  • The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
  • Simple click to switch to our screen, their screen and other attached screens.
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
  • Tremendous time saver as the first thing we say is "let's connect" so that questions or problems are resolved quickly. Thus saving money.
In the price arena, FixMe.IT is less costly than GoToMeeting. GoToMeeting is good for conferencing but not that useful for support and harder to connect.
Best for support, demos. Don't think there is a conference number to call so if you want to demo to multiple locations we would need to conference the users in with our phone system.

FixMe.IT Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Remote management of servers & workstations
Session record
Not Rated
Not Rated