Item: Flipcause
Rating: 1
Author: Julia Wyson

Overall Satisfaction with Flipcause

Use Cases and Deployment Scope

We are a nonprofit youth theatre organization and have used Flipcause for the last ten years to receive donations, sell tickets to our productions, and conduct registrations for our classes and workshops.

Pros and Cons

Pros

Easy to set up campaigns
Easy to run reports
Fulfills all our needs (Box Office, Registration, Donations)

Cons

You have to contact them multiple times to get them to give you your money.
It generally takes at least a month to get funds from them to you.
They take a really long time to respond to support emails, if they respond at all.

Return on Investment

Diminished trust from employees because of payroll delays.
Unable to plan ahead because we have no idea when we will get our funds.
Excessive time spent chasing funds, rather than fulfilling our mission.
Excessive time spent researching new platforms, and changing all our infrastructure because we've finally decided we can't stay with them any longer.

Usability

For many years, they've worked really well for us. I love how we can use them for a variety of needs, they have so many useful features, and it's really easy to run a variety of comprehensive reports. But for the last two years, it's become harder and harder to get our funds transferred, so all their positive features can't make up for the fact that they can't fulfill the single most important feature.

Key Insights

Do you think Flipcause delivers good value for the price?

Are you happy with Flipcause's feature set?

Did Flipcause live up to sales and marketing promises?

Did implementation of Flipcause go as expected?

Yes

Would you buy Flipcause again?

Other Software Used

WordPress, Gusto

Likelihood to Recommend

If you are doing this for fun, and don't actually need the money that you raise through Flipcause, they're great, but if you need the funds to, say, run payroll or pay rent, do not even THINK of using them. You will spend a lot of time tearing your hair out, and sending yet another email begging them to transfer funds.

Comments

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Fund transfer issues make them a complete no-go