FormAssembly: Powerful Web Forms at very Reasonable Pricing
Overall Satisfaction with FormAssembly
FormAssembly is used by The Jackson Laboratory to facilitate publicly available web forms. It addresses the need for connectors to other systems, and more advanced form functionality such as repeating rows, conditional values, and calculations in an environment easy enough for non-technical users to work with. IT manages and supports users and insures that connectors are built securing data from the FA submission into other disparate systems.
- Ease of use of the form builder... very well done.
- Connectors are solid... we've several custom connectors that all work exceptionally well.
- Branding is a snap... the use of the REST APIs is very well done.
- The advanced features (conditional values, add a row, etc...) are very powerful and easy to use.
- Ingesting external list data. The biggest drawback we've found to FormAssembly is that we cannot generate external lists (of products, mouse strains in our world, countries served, etc...) and have them ingest into a lookup field or a select menu. Without doubt this is what we consider the greatest weakness.
- Greatly increased time to deliver functional marketing and data collection forms.
- Decreased time of IT personnel to deliver such solutions.
- Better customer service as all CS forms are down driven by FormAssembly, the data captured, and regularly reviewed.
We evaluated FormSpring, and Caspio among the products we were interested in. Considering that FormAssembly was available in an on-site version went a long way towards our decision, but frankly, it was just an easier product to use at a very reasonable price for what has the potential to be an enterprise-wide form management tool. Combine that with the powerful capabilities and management options for branding, etc... and it rose as the superior product for the cost.
Standard web form functionality is what FormAssembly is built for. Due to its inability to ingest data from other systems, it does not service well as an online application environment. It can, however, be used as a web-based data collection source for more advanced program environments (in our case, Microsoft SharePoint).
One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.