FormAssembly - The More Complex the Form, the Better!
September 15, 2016

FormAssembly - The More Complex the Form, the Better!

Sasha Agrich | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FormAssembly

As a Salesforce consultant, I've recommended FormAssembly to many customers. Use cases range from complex credit applications to internal expense reports. FormAssembly solves the issue of inputting information correctly into Salesforce with a lot less clicks.

Pros

  • I've vetted other Salesforce form integrations and when it comes to complex connector logic, FormAssembly is the best.
  • I really like the ability to have repeatable sections and repeatable attachments.
  • Form troubleshooting, I really like the detailed response report and the ability to resubmit an entry.
  • I like having the support chat window on the back-end. Makes it really easy for simple questions.

Cons

  • The form functionality is great, but form styling needs improvement. Forms can look slicker.
  • The UI on the back-end is a bit hard to navigate.
  • It would be great to have alerts if a form connector failed.
  • Streamlined data input
  • Time saver
  • Analytics
FormAssembly's connector logic is superior (by far) but other sites have better form styles (Formstack).
FormAssembly is suited for complex forms that require lots of logic. For simple forms, such as web-to-leads, there are alternative less expensive solutions.

FormAssembly Feature Ratings

Survey templates
5
Themes
2
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
6
Respondent restrictions
10
Access controls
10
Compliance
10

Comments

  • Hillary Sciscoe | TrustRadius Reviewer
    Hi Sasha! I just shot you an email, but wanted to reach out here too. We do have an option for receiving notifications on connector errors. This is an option in the preferences: >Notify me of any downtime or processing error regarding my forms. https://app.formassembly.com/users/edit/preferences/ I'll also share that we've been working on our UI and navigation and also our Themes. You should see some noticeable updates in the near future! Thanks so much for the review! Hillary

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