FormAssembly is a great tool with strong ROI but can be finicky at times.
October 01, 2025
FormAssembly is a great tool with strong ROI but can be finicky at times.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with FormAssembly
Currently we use FormAssembly to provide our customers with a form to manage their orders that involve shipments. They are able to reference previous addresses that they've used, add a new one, review the products they've purchased and then allocate those products to a specific address.
Pros
- It integrates well with Salesforce. It allows for bi-directional communication which is critical for our form. To provide the custom with a good UX, the form dynamically responds to their input, saves their choices as records in Salesforce and then puts in them in the next step in the process.
- FormAssembly allows for custom scripts to be used (javascript, CSS and html). This has allow for our forms to align better with our branding and provide for a more robust and clean UX.
- We can communicate from one form to another using dynamic url variables. Due to the complexity of our forms this is huge. It allows for our customers to input less, save their info in Salesforce and they stay in a natural workflow regardless of how many forms we need to incorporate.
Cons
- The load time is pretty slow whenever we have to make a call back to Salesforce in-between forms. It was so bad that we had to put a module on the screen so that customers didn't think it was broke/stuck.
- The workflow option has not worked well with integrating multiple forms and pass information between them. Although we've found a work around by using URLs to connect multiple forms, it would be nice if workflows actually provided that functionality.
- Although we appreciate being able to add html, css and javascript, it is extremely cumbersome. I've also lost work multiple times until I learned that I realize that I should do all my work in a separate tools that allows for version control (i.e. VS-Code) and then paste in my final version of the code.
- FormAssembly allows for us to take manual spreadsheet driven processes and standardize them in a scalable manner.
- FormAssembly allows for our customers to own a process of sales (print shipment allocations) that previously our reps were burden with.
- FormAssembly integrates well with our TechStack.
Do you think FormAssembly delivers good value for the price?
Yes
Are you happy with FormAssembly's feature set?
Yes
Did FormAssembly live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of FormAssembly go as expected?
I wasn't involved with the implementation phase
Would you buy FormAssembly again?
Yes
Comments
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