My experience with Freshchat
September 07, 2019

My experience with Freshchat

Maysa Rodrigues | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshchat

We are using Freshchat in two departments: Sales and Support. We generate leads using Freshchat, and support our customers with their doubts and problems. We offer support for our customers using the channels Chat integrated into Freshdesk, and we support incoming demands from Whatsapp as well, because we have integrated Whatsapp to Freshchat.
  • Integration with Whatsapp.
  • Intelliassign among our team.
  • Channels.
  • I miss chatbots integrated.
  • It's when I'm able to convert a lead to a customer.
It's a cloud solution, and now I'm able to attach files using Freshchat.
The best scenario is when I generate a lead and this lead convert into a closed deal.