Item: Freshchat
Rating: 7
Author: Verified User

Overall Satisfaction with Freshchat

Use Cases and Deployment Scope

I use Freshchat to solve easy IT questions

Pros and Cons

Pros

simple troubleshooting
policy questions
force multiply

Cons

accuracy
scraping relevant info

Return on Investment

positive because we were down a team member. this picked up the slack

Usability

Freshchat is fairly easy to understand and setup

Key Insights

Do you think Freshchat delivers good value for the price?

Yes

Are you happy with Freshchat's feature set?

Yes

Did Freshchat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshchat go as expected?

Yes

Would you buy Freshchat again?

Yes

Freshchat is really good at basic every day troubleshooting. it helps users fix very common and easy issues. But Freshchat can start to lack when the user has a complex issue or they word they questions oddly. The latter happens more often than not

Freshchat Feature Ratings

Comments

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reshchat is really good at basic every day troubleshooting