Quick and easy to use tool for Customer Support
September 25, 2024
Quick and easy to use tool for Customer Support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshchat
We implemented many webchat widgets on all our websites where we offer chat sertvice.
We had to install external apps as many funcionalities are not native.
Webchat widgets cannot be set 100% from the tool, they need coding and developers to implement basic rules/content/format
Limit of website widgets, limit should increase automatically
We had to install external apps as many funcionalities are not native.
Webchat widgets cannot be set 100% from the tool, they need coding and developers to implement basic rules/content/format
Limit of website widgets, limit should increase automatically
Pros
- easy for agents
- Canned responses
- FAQS
Cons
- URL editing also on backend
- Outside Business Hours messages per widget
- Customized CSAT per website widget
- Users find it easier to contact tus
Freschat has all the basics we need to offer this channel to our customers.
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes
Comments
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